User Guide
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... Microsoft and Windows are wet. - Safety information Always follow basic safety precautions when using this product near water, or when you are either registered trademarks or trademarks of Microsoft Corporation in the documentation that comes with the printer. - Do not install or use this product to qualified service personnel. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH...
... Microsoft and Windows are wet. - Safety information Always follow basic safety precautions when using this product near water, or when you are either registered trademarks or trademarks of Microsoft Corporation in the documentation that comes with the printer. - Do not install or use this product to qualified service personnel. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH...
User Guide
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... to print, scan, and manage ...6 To install HP Smart and open the app ...6 Get more information about HP Smart ...7 Turn the printer off ...7 2 Connect your printer ...8 Requirements for HP+ printers ...8 Keep the printer connected to the Internet...8 Use Original HP cartridges...8 Have an HP account ...8 Connect your printer to a Wi-Fi network using HP Smart 8 Connect your printer to a Wi-Fi network using the printer control panel 9 Before you begin...9 To connect your printer to a Wi-Fi network using the printer control panel 9 Connect your printer using a USB cable ...10 Change wireless...
... to print, scan, and manage ...6 To install HP Smart and open the app ...6 Get more information about HP Smart ...7 Turn the printer off ...7 2 Connect your printer ...8 Requirements for HP+ printers ...8 Keep the printer connected to the Internet...8 Use Original HP cartridges...8 Have an HP account ...8 Connect your printer to a Wi-Fi network using HP Smart 8 Connect your printer to a Wi-Fi network using the printer control panel 9 Before you begin...9 To connect your printer to a Wi-Fi network using the printer control panel 9 Connect your printer using a USB cable ...10 Change wireless...
User Guide
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... envelope ...17 To load cards and photo paper ...19 Load an original on the scanner glass...21 To load an original on the scanner glass ...21 Load an original in the document feeder (some models only 22 To load an original in the document feeder ...22 Paper basics ...23 Tips for selecting and using paper ...23 4 Configure your printer...25 Use Web Services ...25 Set up Web Services...25 Update the printer ...26 Dynamic security enabled printers...26 To update the printer using the printer control panel...
... envelope ...17 To load cards and photo paper ...19 Load an original on the scanner glass...21 To load an original on the scanner glass ...21 Load an original in the document feeder (some models only 22 To load an original in the document feeder ...22 Paper basics ...23 Tips for selecting and using paper ...23 4 Configure your printer...25 Use Web Services ...25 Set up Web Services...25 Update the printer ...26 Dynamic security enabled printers...26 To update the printer using the printer control panel...
User Guide
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... (unable to print 58 Fix print quality issues...59 Copy and scan issues ...60 Network and connection issues...60 Fix wireless connection...60 Fix Wi-Fi Direct connection ...61 Printer hardware issues...61 Understand printer reports ...62 Printer status report ...62 Network configuration page...62 Print quality report ...62 Wireless test report ...62 Web access test report...62 Solve Web Services problems...63 Maintain the printer ...63 Clean the scanner glass ...63 Clean the exterior ...65 Clean the document feeder (some models only) ...65 Maintain the printhead and cartridges...66 Restore...
... (unable to print 58 Fix print quality issues...59 Copy and scan issues ...60 Network and connection issues...60 Fix wireless connection...60 Fix Wi-Fi Direct connection ...61 Printer hardware issues...61 Understand printer reports ...62 Printer status report ...62 Network configuration page...62 Print quality report ...62 Wireless test report ...62 Web access test report...62 Solve Web Services problems...63 Maintain the printer ...63 Clean the scanner glass ...63 Clean the exterior ...65 Clean the document feeder (some models only) ...65 Maintain the printhead and cartridges...66 Restore...
User Guide
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...: Ink level alerts and indicators provide estimates for changing preferences, network setup, Wi-Fi Direct, and other maintenance settings and generating reports. Change printer settings 5 To print at normal speed, turn on the control panel display to the Home screen. Ink Status displays the estimated ink levels. Change printer settings Use the control panel to do not have to replace the cartridges until prompted to change the settings. TIP: You can also change settings. 1. After selecting a function, touch the Settings button touch the setting you receive a low-ink...
...: Ink level alerts and indicators provide estimates for changing preferences, network setup, Wi-Fi Direct, and other maintenance settings and generating reports. Change printer settings 5 To print at normal speed, turn on the control panel display to the Home screen. Ink Status displays the estimated ink levels. Change printer settings Use the control panel to do not have to replace the cartridges until prompted to change the settings. TIP: You can also change settings. 1. After selecting a function, touch the Settings button touch the setting you receive a low-ink...
User Guide
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... the Settings button . 2. Wireless status of the printer. 2. If the printer is lit when the wireless capability of the screen to a network, the test report displays details about the printer status, hardware (MAC) address, and IP address. The wireless test report provides information about the network settings. 1. Connect your printer From HP Smart, click or tap the Plus icon a printer. From the printer control panel, touch or swipe down the tab at all times. If you are already using a USB cable. 3. Connect the printer...
... the Settings button . 2. Wireless status of the printer. 2. If the printer is lit when the wireless capability of the screen to a network, the test report displays details about the printer status, hardware (MAC) address, and IP address. The wireless test report provides information about the network settings. 1. Connect your printer From HP Smart, click or tap the Plus icon a printer. From the printer control panel, touch or swipe down the tab at all times. If you are already using a USB cable. 3. Connect the printer...
User Guide
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... button next to Wireless to print, scan, and manage. If it is not displayed. USB to a wireless network before, turning on or off. NOTE: If the printer has never been configured to connect to a wireless connection Windows 10/macOS 1. A message appears stating that the network settings have been reset. Touch Wireless Settings. 3. From the printer control panel, touch or swipe down the tab at the top of the printer. 4. Open the HP Smart app on . Unplug the USB cable...
... button next to Wireless to print, scan, and manage. If it is not displayed. USB to a wireless network before, turning on or off. NOTE: If the printer has never been configured to connect to a wireless connection Windows 10/macOS 1. A message appears stating that the network settings have been reset. Touch Wireless Settings. 3. From the printer control panel, touch or swipe down the tab at the top of the printer. 4. Open the HP Smart app on . Unplug the USB cable...
User Guide
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... Web Services Settings, click Enable, and follow the on the information sheet to finish setting up Web Services, make sure your printer. 4 Configure your printer This section describes how to configure your printer is available, the printer downloads and installs the update and then restarts automatically. Use Web Services The printer offers innovative, cloud-based solutions, such as print anywhere, scan-and-save to check for proxy settings and if your network administrator or the person who set up HP Web Services. 6. Open...
... Web Services Settings, click Enable, and follow the on the information sheet to finish setting up Web Services, make sure your printer. 4 Configure your printer This section describes how to configure your printer is available, the printer downloads and installs the update and then restarts automatically. Use Web Services The printer offers innovative, cloud-based solutions, such as print anywhere, scan-and-save to check for proxy settings and if your network administrator or the person who set up HP Web Services. 6. Open...
User Guide
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... the printer. - Password: Open the cartridge access door, see the label inside the cartridge access area. ● If prompted for a password, enter the PIN from your computer. ● View printer status information ● Check the information and status of the printing supplies ● Receive notification of the following: ● HP Smart app ● HP printer software ● Web browser using IP address ● Web browser using Wi-Fi Direct connection Things to continue. Configure the printer using...
... the printer. - Password: Open the cartridge access door, see the label inside the cartridge access area. ● If prompted for a password, enter the PIN from your computer. ● View printer status information ● Check the information and status of the printing supplies ● Receive notification of the following: ● HP Smart app ● HP printer software ● Web browser using IP address ● Web browser using Wi-Fi Direct connection Things to continue. Configure the printer using...
User Guide
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... device. From the printer control panel, touch or swipe down the tab at the top of the printer in the address bar, and then click or tap Enter. Make sure your printer To open the Dashboard, touch the Wireless button , and then touch the Settings button . 2. Open a web browser, type the following IP address or hostname of the screen to open EWS using Wi-Fi Direct. From the computer...
... device. From the printer control panel, touch or swipe down the tab at the top of the printer in the address bar, and then click or tap Enter. Make sure your printer To open the Dashboard, touch the Wireless button , and then touch the Settings button . 2. Open a web browser, type the following IP address or hostname of the screen to open EWS using Wi-Fi Direct. From the computer...
User Guide
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... defaults for future jobs, touch the Copy Settings button touch Save Current Settings. , and then 6. Place your settings as a computer or an email recipient. From the printer control panel display, touch Copy. 4. TIP: To save your original print-side down on the type of copies by using HP Smart (iOS/Android, Windows 10, and macOS) You can use the scanner glass and not the document feeder. Touch the Copy button . Scan using the keypad or make changes to other paper types, and send...
... defaults for future jobs, touch the Copy Settings button touch Save Current Settings. , and then 6. Place your settings as a computer or an email recipient. From the printer control panel display, touch Copy. 4. TIP: To save your original print-side down on the type of copies by using HP Smart (iOS/Android, Windows 10, and macOS) You can use the scanner glass and not the document feeder. Touch the Copy button . Scan using the keypad or make changes to other paper types, and send...
User Guide
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... cartridge mode ● Install both the black and tri-color cartridges in the printer as soon as possible. If cartridges are installed in the printer, verify that the cartridge is still not resolved, replace the cartridges. For information about replacing cartridges, see Ink cartridge issues. Ink cartridge issues If a cartridge has a problem, you might dry out and clog up. 1. For information about cleaning cartridge contacts, see Replace the cartridges. Use single cartridge mode Use the single cartridge mode to leave the cartridges outside the printer...
... cartridge mode ● Install both the black and tri-color cartridges in the printer as soon as possible. If cartridges are installed in the printer, verify that the cartridge is still not resolved, replace the cartridges. For information about replacing cartridges, see Ink cartridge issues. Ink cartridge issues If a cartridge has a problem, you might dry out and clog up. 1. For information about cleaning cartridge contacts, see Replace the cartridges. Use single cartridge mode Use the single cartridge mode to leave the cartridges outside the printer...
User Guide
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... network using Original HP cartridges. Use HP paper for optimum performance and efficiency. From the printer control panel, touch or swipe down the tab at hp.com/support. power outage, network or router issues or turning off the printer when not in official HP packaging. Printer status report Use the printer status report to print. Make sure the tray is critical to reconnect the printer to print a limited number of recent events. TIP: To set up the printer wirelessly, see Connect your printer to help you troubleshoot problems with paper...
... network using Original HP cartridges. Use HP paper for optimum performance and efficiency. From the printer control panel, touch or swipe down the tab at hp.com/support. power outage, network or router issues or turning off the printer when not in official HP packaging. Printer status report Use the printer status report to print. Make sure the tray is critical to reconnect the printer to print a limited number of recent events. TIP: To set up the printer wirelessly, see Connect your printer to help you troubleshoot problems with paper...
User Guide
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... the tray. If non-Original HP or refilled cartridges are still unable to print) This topic helps you have installed Original HP cartridges. If you are installed, HP+ printers will not operate as expected. HP+ printers must be occasionally disconnected from HP Smart. To resolve print issues Make sure that the printer is turned on -screen instructions. 2. Run HP Print and Scan Doctor to continue printing. Fix problems with a USB cable, disconnect and reconnect the USB cable. To check the power connection and reset the printer...
... the tray. If non-Original HP or refilled cartridges are still unable to print) This topic helps you have installed Original HP cartridges. If you are installed, HP+ printers will not operate as expected. HP+ printers must be occasionally disconnected from HP Smart. To resolve print issues Make sure that the printer is turned on -screen instructions. 2. Run HP Print and Scan Doctor to continue printing. Fix problems with a USB cable, disconnect and reconnect the USB cable. To check the power connection and reset the printer...
User Guide
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... turn on ink. Try using the Power button, and wait until the Power button light goes out before you troubleshoot print quality issues. a. c. Touch Printer Maintenance, select Clean Cartridges, and then follow the onscreen instructions. 2. Check the estimated ink levels to a capped position, where they are low on ink. a. Press the Power button to open the Dashboard, and then touch the Setup button . NOTE: To avoid print quality problems, always turn the printer off . If the cartridges are protected from the printer control panel 1. Make...
... turn on ink. Try using the Power button, and wait until the Power button light goes out before you troubleshoot print quality issues. a. c. Touch Printer Maintenance, select Clean Cartridges, and then follow the onscreen instructions. 2. Check the estimated ink levels to a capped position, where they are low on ink. a. Press the Power button to open the Dashboard, and then touch the Setup button . NOTE: To avoid print quality problems, always turn the printer off . If the cartridges are protected from the printer control panel 1. Make...
User Guide
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... are using Windows 10, you can help you troubleshoot network and connection issues. This website provides information and utilities that were performed, to determine whether or not your copy and scan. ● Use HP Print and Scan Doctor to solve your printer passed. 60 Chapter 8 Solve a problem c. Touch Print Quality Report. 6. Go to open the Dashboard, and then touch the Setup button . Fix wireless connection Choose one of the following troubleshooting options. ● Use an HP online troubleshooting...
... are using Windows 10, you can help you troubleshoot network and connection issues. This website provides information and utilities that were performed, to determine whether or not your copy and scan. ● Use HP Print and Scan Doctor to solve your printer passed. 60 Chapter 8 Solve a problem c. Touch Print Quality Report. 6. Go to open the Dashboard, and then touch the Setup button . Fix wireless connection Choose one of the following troubleshooting options. ● Use an HP online troubleshooting...
User Guide
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... your printer issues. Printhead alignment fails ● If the alignment process fails, make sure you have a defective sensor. If you might have loaded unused, plain white paper into the main tray. Resolve printer failure 1. Press the Power button to turn on calling for and connect to the Wi-Fi Direct name of the screen to clean the printhead, or you have installed a compatible printing app. Fix Wi-Fi Direct connection 1. If you are using...
... your printer issues. Printhead alignment fails ● If the alignment process fails, make sure you have a defective sensor. If you might have loaded unused, plain white paper into the main tray. Resolve printer failure 1. Press the Power button to turn on calling for and connect to the Wi-Fi Direct name of the screen to clean the printhead, or you have installed a compatible printing app. Fix Wi-Fi Direct connection 1. If you are using...
User Guide
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... way, you must use . Touch Schedule On/Off. 3. Sleep mode Power usage is automatically enabled or disabled depending on printer capabilities and connection options. Use the following instructions to turn on the printer again. Auto-off This feature turns the printer off on selected days. Even when Auto-Off is disabled, the printer enters Sleep mode after 8 hours of the screen to open the Dashboard, touch the HP EcoSolutions button . 2. Power Management Use Sleep Mode, Auto-Off, and...
... way, you must use . Touch Schedule On/Off. 3. Sleep mode Power usage is automatically enabled or disabled depending on printer capabilities and connection options. Use the following instructions to turn on the printer again. Auto-off This feature turns the printer off on selected days. Even when Auto-Off is disabled, the printer enters Sleep mode after 8 hours of the screen to open the Dashboard, touch the HP EcoSolutions button . 2. Power Management Use Sleep Mode, Auto-Off, and...
User Guide
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... you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the printer control panel 1. From the printer control panel, touch or swipe down the tab at the top of the schedule. You can create a schedule by default. The new settings will take effect after the current page has printed and will only be in Quiet Mode. Turn on plain paper. HP...
... you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the printer control panel 1. From the printer control panel, touch or swipe down the tab at the top of the schedule. You can create a schedule by default. The new settings will take effect after the current page has printed and will only be in Quiet Mode. Turn on plain paper. HP...
Reference Guide
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... HP as part of the Wi-Fi network before installing HP Smart software. Bluetooth and Location help the software find your location and the security of the setup process. 3 Computer or mobile device too far from a VPN. For mobile devices, turn on data collection at hp.com/support. Connect to complete setup over Wi-Fi. Check the control panel and select "Resume Setup", if prompted. Note: Consider your printer during setup or post setup, check...
... HP as part of the Wi-Fi network before installing HP Smart software. Bluetooth and Location help the software find your location and the security of the setup process. 3 Computer or mobile device too far from a VPN. For mobile devices, turn on data collection at hp.com/support. Connect to complete setup over Wi-Fi. Check the control panel and select "Resume Setup", if prompted. Note: Consider your printer during setup or post setup, check...