Limited Warranty and Support Guide
Page 4
... FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. Limitation of a replacement. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF...
... FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. Limitation of a replacement. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF...
Limited Warranty and Support Guide
Page 6
... handle all component replacements, support uplift contracts are required to replace yourself based on -site support, you are also required to receive on instructions and documentation provided by the use of loss during shipping. In addition, you must 6 Mail-in Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting...
... handle all component replacements, support uplift contracts are required to replace yourself based on -site support, you are also required to receive on instructions and documentation provided by the use of loss during shipping. In addition, you must 6 Mail-in Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting...
Limited Warranty and Support Guide
Page 8
... not solve the problem, you call HP: • Product serial number, model name, and model number • Applicable error messages • Add-on which HP distributes the software proves to contact non-HP manufacturers or suppliers for online resources and telephone support. Excludes system optimization, customization, and network configuration. • Interpreting system error messages. • Isolating system problems to and first steps). If the removable media on options • Operating system 8
... not solve the problem, you call HP: • Product serial number, model name, and model number • Applicable error messages • Add-on which HP distributes the software proves to contact non-HP manufacturers or suppliers for online resources and telephone support. Excludes system optimization, customization, and network configuration. • Interpreting system error messages. • Isolating system problems to and first steps). If the removable media on options • Operating system 8
Limited Warranty and Support Guide
Page 10
... the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have not solved the problem, first, call your new computer. Any hardware upgrades that you intend to do should only be done first before it has not been tampered with setting up your specific needs. If you have any problems setting up . This must pass extensive quality tests to...
... the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have not solved the problem, first, call your new computer. Any hardware upgrades that you intend to do should only be done first before it has not been tampered with setting up your specific needs. If you have any problems setting up . This must pass extensive quality tests to...
Limited Warranty and Support Guide
Page 11
... Support Web site listed earlier in a few days. 11 This is then, to the extent allowed by local law, covered under the terms and conditions listed in your computer. Whether with it! Getting Started Follow the setup poster and the Getting Started guide for many times we can send the part directly to your computer model. The HP Web site has updated software...
... Support Web site listed earlier in a few days. 11 This is then, to the extent allowed by local law, covered under the terms and conditions listed in your computer. Whether with it! Getting Started Follow the setup poster and the Getting Started guide for many times we can send the part directly to your computer model. The HP Web site has updated software...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
Page 7
... Internet. ● Recover factory settings. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Visit http://www.hp.com/supportvideos (English only) ● Use...
... Internet. ● Recover factory settings. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Visit http://www.hp.com/supportvideos (English only) ● Use...
Getting Started Guide
Page 8
... Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. http://www.hp.com/support/consumer-forum Watching and Recording TV Click Start, click All Programs, and then click HP User Manuals. Maintains your computer. Safety information For more information, refer to a TV. ● Get special utilities for computer owners...
... Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. http://www.hp.com/support/consumer-forum Watching and Recording TV Click Start, click All Programs, and then click HP User Manuals. Maintains your computer. Safety information For more information, refer to a TV. ● Get special utilities for computer owners...
Getting Started Guide
Page 9
...) outlet that is located on systems that is currently running. (Click Start > Control Panel and double-click System. Download and install operating system updates. WARNING! To reduce the risk of serious injury read the Safety & Comfort Guide. Connect all times. • Disconnect power from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. a.
...) outlet that is located on systems that is currently running. (Click Start > Control Panel and double-click System. Download and install operating system updates. WARNING! To reduce the risk of serious injury read the Safety & Comfort Guide. Connect all times. • Disconnect power from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. a.
Getting Started Guide
Page 10
... extended update service. 4 Chapter 2 Setting up your computer model from Product search results. Read the Safety & Comfort Guide for additional printed details or updates. 5. If necessary, select your computer ENWW Select Download drivers and software (and firmware), type your computer Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that is preinstalled on -screen instructions to install each update you...
... extended update service. 4 Chapter 2 Setting up your computer model from Product search results. Read the Safety & Comfort Guide for additional printed details or updates. 5. If necessary, select your computer ENWW Select Download drivers and software (and firmware), type your computer Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that is preinstalled on -screen instructions to install each update you...
Getting Started Guide
Page 11
... the setup poster. 2. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. however, you might choose another ISP or transfer an existing account to install additional software programs or hardware devices. Computer risk Computer feature Unauthorized access to data and ongoing threats to install the new software. Installing copied software could...
... the setup poster. 2. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. however, you might choose another ISP or transfer an existing account to install additional software programs or hardware devices. Computer risk Computer feature Unauthorized access to data and ongoing threats to install the new software. Installing copied software could...
Getting Started Guide
Page 12
... with a monitor or a printer. To transfer your new computer. The following tables present some issues you have issues connecting to work . You can copy files from another computer to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. NOTE: Some features might encounter while installing, starting up, or using your new computer by the product manufacturer for additional troubleshooting options, see Internet access on page...
... with a monitor or a printer. To transfer your new computer. The following tables present some issues you have issues connecting to work . You can copy files from another computer to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. NOTE: Some features might encounter while installing, starting up, or using your new computer by the product manufacturer for additional troubleshooting options, see Internet access on page...
Getting Started Guide
Page 14
... monitor. Computer does not turn on the keyboard, to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Computer shuts down . ● Ensure that the internal fan is blank. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable...
... monitor. Computer does not turn on the keyboard, to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Computer shuts down . ● Ensure that the internal fan is blank. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable...
Getting Started Guide
Page 16
... restart your computer: 1. Use the arrow keys to display the Windows Start menu. 5. After the shutdown is complete, unplug and reconnect the mouse connector to an open programs, and then restart your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Use the keyboard to mouse movement. Cursor does not respond to save changes in all open program. 2. Repeat step...
... restart your computer: 1. Use the arrow keys to display the Windows Start menu. 5. After the shutdown is complete, unplug and reconnect the mouse connector to an open programs, and then restart your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Use the keyboard to mouse movement. Cursor does not respond to save changes in all open program. 2. Repeat step...
Getting Started Guide
Page 18
... reconnect the speakers. Replace the non-powered speakers with powered speakers. No sound is set appropriately. Turn off your ISP, and start automatically. Refer to the Setup Poster to connect your computer (or speaker system). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to an audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible...
... reconnect the speakers. Replace the non-powered speakers with powered speakers. No sound is set appropriately. Turn off your ISP, and start automatically. Refer to the Setup Poster to connect your computer (or speaker system). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to an audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible...
Getting Started Guide
Page 19
... Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; If your Internet connection type. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify that was in this table). - Run the wireless setup wizard: 1. Software troubleshooting...
... Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; If your Internet connection type. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify that was in this table). - Run the wireless setup wizard: 1. Software troubleshooting...
Getting Started Guide
Page 20
... 3 Troubleshooting and maintenance ENWW Some features might be available on systems that was installed on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on your problem: 1. You can also set restore points manually. Click Start. 2. Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4. To start...
... 3 Troubleshooting and maintenance ENWW Some features might be available on systems that was installed on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on your problem: 1. You can also set restore points manually. Click Start. 2. Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4. To start...
Getting Started Guide
Page 27
..., select Recover without a version of recovery media for approximately 5 seconds, or until the computer turns off. 4. To create recovery media, see Creating recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from a USB flash drive, press Esc as the computer is finished, remove all peripheral devices from that were originally installed on the computer. If you...
..., select Recover without a version of recovery media for approximately 5 seconds, or until the computer turns off. 4. To create recovery media, see Creating recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from a USB flash drive, press Esc as the computer is finished, remove all peripheral devices from that were originally installed on the computer. If you...
Getting Started Guide
Page 30
... left our factory. Click Start, and then click Help and Support. For help with qualified support specialists ● Support phone numbers 3. ● Purchase date Please take a moment to write down your product information for help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that are key benefits...
... left our factory. Click Start, and then click Help and Support. For help with qualified support specialists ● Support phone numbers 3. ● Purchase date Please take a moment to write down your product information for help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that are key benefits...
Getting Started Guide
Page 31
... your computer. Getting started Follow the setup poster for your computer model. The HP website has updated software, tips and tricks, answers for help . If that happens to your computer, HP is covered for many years to come. Within the Help and Support Center, you can do with setting up your new computer. If you have completely set up and using your computer. Refer...
... your computer. Getting started Follow the setup poster for your computer model. The HP website has updated software, tips and tricks, answers for help . If that happens to your computer, HP is covered for many years to come. Within the Help and Support Center, you can do with setting up your new computer. If you have completely set up and using your computer. Refer...