I Can't Log Into My Ebay Homepage

my ebay log in is quietholler702 and it says my password is incorrect.I need to log in!!!!

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Answer #1: Posted by 1stLadyDawn on February 3rd, 2012 6:02 PM

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1stLadyDawn

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I am assuming that you didn't have the Caps Lock on. So if there wasn't a mistake on your end such as a sticking key or entering an incorrect password or your account was hacked, you need to simply reset your password. (Yes, you can change it to the old password although that isn't always the best plan)

To reset your password when you can't log on, follow this link: http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport to eBay Customer Support.

In the box below the words What can we help you with? Type Password.
On the next page select I'm having password problems.
YES
You will then be asked which account. eBay of PayPal: eBay
You will then be directed to a video tutorial about how to change/reset your password.
You will also see: For security reasons, we don't have access to your password. If you still have the same email address that's registered on the account, enter your user ID to confirm your identity. We'll send you an email with instructions on how to reset your password.

If you don't have access to your registered email account or can't remember it, contact us.

If you are concerned that your account has been hacked, call eBay. It is not easy to find the phone number but once you do be prepared to write down the numeric code which is good for either 15 minutes or 60 minutes.

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