Question posted by dawnbower396 on December 16th, 2018

When Will Somebody Please Adress My Problem With Zingas Wonka World Of Candy?

game will not load I've tried downloading the suggested file. It will not fix the problem The game locks up at 39% As I stated in my previous question, I have spent well over $200 on in app purchases in the last few months I would be immensely grateful if this can be addressed and corrected in a timely manner.

Current Answers

Answer #1: Posted by waelsaidani1 on March 11th, 2019 8:59 PM
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,787
100
points
Check your Internet connection
  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.

Restart your device

Restart your app by force-closing it

Make sure you have the latest version of your app installed

Force close unnecessary background apps

If you have tried all of the steps listed above and your game still is not loading, click here to get in touch with us.

Similar Questions

Ask a New Question
Use the box below to post a new question about Zynga.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Zynga Reviews

View thousands of Zynga user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Zynga customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Zynga customer service rankings, employee comments and much more from our sister site.