Farmville 2 Game Play

I just need to know what happened to my game on FarmVille 2 ...When i click on to play my game all it says is oops a Daisey and it just keeps resetting over an over ... I cant play my game...But if i go on my daughters game on the same computer i can play her game ...Do you know what happened? Also i went back to play CastelVille and for some reason my game is set back to the beginning as if only now im playing this game? I use to be able to get support from you folks but now there;s no help anywhere i found this page by chance...Hope that you can answer my questions...Thank You