Zygna Taking My Chips?

I was being hacked or someone sent some kind of virus  through my pc and i tried several times to get help through zygna services but it never must have been reported on their end cause then i decided to create a new account so i could transfer all my chips in zygna poker (over 800 million) to a new acount i created but it wouldn't let me sign in under my new account  so i then started to transfer my chips back to my old account and a message popped up about TOS  and they took my chips.  I've checked zygna's TOS and have not found any mischievous undertakings by me as i was trying not to lose my chips and they weren't able to help.  What steps should i take from here to get my chips back?  Any help from anyone  thanx