Question posted by launicaanaloradelmundo on April 6th, 2012
Principal E Mail And Alternate E Mail Account Have Been Hacked. Need Passwords!
Current Answers
Answer #1: Posted by BusterDoogen on April 11th, 2012 2:11 PM
Member since:
October 30th, 2011 Points: 28,565,407
This article provides the steps to retrieve a Yahoo! ID if you forgot or lost the password and cannot sign-in.
Resolution
If you forget your Yahoo! ID or password, please visit the Yahoo! Password Helper.
The Password Helper verifies your identity and then delivers a "Reset Your Password" link that will be sent to your alternate email address. Use the link to enter your new password into the "Reset Your Password" page.
To ensure the security of your account, please understand that we cannot provide your Yahoo! ID or reset your password if you are unable to verify your identity correctly.
If you are a customer from the United States or Canada, you also have the ability to restore your password is to use your mobile phone or other SMS device -- our article "Recovering a forgotten or lost password from a mobile phone" will walk you through the steps. (This feature is not yet available in our European or Asia/Pacific markets.)
If you find that none of these suggestions resolve your issues, please click Contact Yahoo! on the far right and our Customer Care team will be happy to assist you. You will still need to provide some Account Verification information.
These tips will help if you contact Customer Care about your password issue.
About you:
- Yahoo! ID
Here we need the ID with the issue.
- Email address
For password issues, please do not enter the email address of the account you cannot access. Instead, use any email address where Customer Care can contact you.
Please verify your account information:
Note: All information in this section should match the values on record in your account.
- Birthday
- ZIP or Postal code
- Alternate Email Address
- Secret question and answer
Once your password is restored, please go immediately to Account Info to update your personal information in case of future password problems. Make sure the information under "Choose how Yahoo! contacts you" is correct. Now is a good time to enter a mobile phone number in Account Info as an alternate means of password recovery.
Yahoo Knowledge Base Results
We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!-
How do I register? | Account Information Help
... signed up, you need a new password, technical support, or questions about your billing. First select the language in pull-down menu. From the I live . Type your Yahoo! ID and Email box. The user name must start with the user name you want your ID or password. Create a password with at the top of security beyond your other... -
Yahoo! Sign in & Registration Help Form | Account Information Help
... contact you . Answer, please enter "I need assistance with registration, please first read the image or hear the audio, Yahoo! Subject: -- The more you tell us about alternate email address Sign in & and vision-impaired: To complete this goal, we can view your account information. ID or password. ID you last updated your Security Question . Check the... -
Yahoo! Sign in & Registration Help Form | Account Information Help
... using the birthday, ZIP or postal code, alternate email address and Security Question(s) that you provided during registration or when you forget your account information. ID? Date of the topics below. Your Security Question & Security Question Security Answer Security Question #2 (If Applicable) (Optional) Security Answer #2 (If Applicable) (Optional) What are reporting...
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