Locked Account

Dont remember the answer of my security question. The phone I provided when I opened my yahoo account and the alternate email address are not available anymore, what can I do to access to my account again? Please contact me!

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Answer #1: Posted by SoCalWoman on April 4th, 2014 1:16 AM

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SoCalWoman

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Hello akilamish,

You can contact Yahoo Customer Care by filling in their online request form here

You should receive a reply at the email you provided on the request, which will ask you to verify some information to confirm you are the account holder. Once complete, /they will send a password reset link to you.

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How do I update my Secret Question? | Yahoo! Mail Classic Help
... contact you, and press Confirm Email Address box, type the email address again to confirm you need help with your account No longer have access to the Alternate Email Address checkbox, and press Security Question box, type your current Security Question, and press Security Answer box, type the answer to your Secret Question, you : Have not provided an alternate email address or mobile phone...
What if I can't verify the Answer to my Security Question? | Yahoo! Account Help
... able to confirm your account (if you no longer have provided an alternate email address or phone number, you cannot change it 's not valid) If you can confirm your identity in one of the following ways: Answer your Secret Question (also referred to as a Security Key Question in to your account. Make Y! You can 't sign in but have access to your Yahoo!
What if I can't verify the Answer to my Secret Question? | Account Information Help
... identity in one of the following ways: Answer your Secret Question (also referred to as a Security Key Question in but have provided an alternate email address or phone number, you won't need technical support, or have questions about your Security Question, you no longer have access to verify your account. Why is my Security Question and Answer used for help logging in Problems page...