Question posted by mukherjeerohit35 on April 10th, 2012
I Forgot My Mail Password And The Secret Questions. How I Access My Account ?
Current Answers
Answer #1: Posted by BusterDoogen on April 11th, 2012 1:39 PM
If you forget your Yahoo! ID or password, please visit the Yahoo! Password Helper.
The Password Helper verifies your identity and then delivers a "Reset Your Password" link that will be sent to your alternate email address. Use the link to enter your new password into the "Reset Your Password" page.
To ensure the security of your account, please understand that we cannot provide your Yahoo! ID or reset your password if you are unable to verify your identity correctly.
If you are a customer from the United States or Canada, you also have the ability to restore your password is to use your mobile phone or other SMS device -- our article "Recovering a forgotten or lost password from a mobile phone" will walk you through the steps. (This feature is not yet available in our European or Asia/Pacific markets.)
If you find that none of these suggestions resolve your issues, please click Contact Yahoo! on the far right and our Customer Care team will be happy to assist you. You will still need to provide some Account Verification information.
These tips will help if you contact Customer Care about your password issue.
About you:
- Yahoo! ID
Here we need the ID with the issue.
- Email address
For password issues, please do not enter the email address of the account you cannot access. Instead, use any email address where Customer Care can contact you.
Please verify your account information:
Note: All information in this section should match the values on record in your account.
- Birthday
- ZIP or Postal code
- Alternate Email Address
- Secret question and answer
Once your password is restored, please go immediately to Account Info to update your personal information in case of future password problems. Make sure the information under "Choose how Yahoo! contacts you" is correct. Now is a good time to enter a mobile phone number in Account Info as an alternate means of password recovery.
Yahoo Knowledge Base Results
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What is an alternate email address? | Yahoo! Account Help
... sent to the Sign In page, click , and verify who you are by answering the secret questions you have problems with your Yahoo! Mail account, Yahoo! will send information to your Account Information later. Password Helper wizard appears. You can 't access my account . An alternate email address is an alternate email address? uses the alternate email address to... -
What if I forgot my password or Yahoo! ID? | Account Information Help
... Alternate email address, mobile phone number, or the answers to your secret questions A Reset Your Password link will be sent to provide the same information you gave the last time you forgot your identity: Your Yahoo! Upon logging into my account, I update my Security Question? What if I can confirm your Yahoo! Note: You must have to... -
What if I can't verify the Answer to my Secret Question? | Account Information Help
... alternate email address or phone number we can 't verify the Answer to my Secret Question? usually asks you for your account. Mail account. To add or edit an alternate email address or mobile phone, go to your ACCOUNT INFO: Manage your account from unauthorized access, Yahoo! Last Updated: August 18, 2010 When you add and verify an active...
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