My Email Account Hijacked

Dear sir; I am an ID holder of hotmail server since 4-5 years under ID: [email protected] Pass word: khaton ( my mother’s name) Other details as under; Name: Syed Arshad Sabir s/o syed sabir Ali Profession: Doctor ( Assistant Professor of community medicine at Rawalpindi Medical College, Rawalpindi, Pakistan) Date of birth: 14-11-1960 Request: On March 14th 2011 I received an email from perhaps with ID: [email protected] with source indicating window live.com and my particulars including my full name, date of birth and Pass word were asked for the purpose of updating hotmail data base and otherwise I will lose my account on hotmail within 15 days. I was trapped as it was first experience with me and I replied accordingly. On next morning March 15th I was unable to login my hotmail account. I tried to login through other options but that person has changed other information of my original account including of security question etc. So I am unable to login. From the telephonic feed back of some of my contacts it is known to me that the person is sending “ help emails to them from my side like that I am robbed and struck I a hotel in Madrid, Spain etc. Please; help me how I can regain control of my email account and If this is not possible please block my email account for further use, I am feared that person may exploit my communications as well as my contacts. Regards; Dr. Syed Arshad Sabir New Id: [email protected] dated March 16th 2011

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Answer #1: Posted by DreadPirateRoberts on March 21st, 2011 4:18 AM

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Hotmail accounts can get hijacked in a number of ways and are often used by thieves to spew spam, phishing messages and malware to everybody in the account’s address book. Along with its general Hotmail support portal, Microsoft has an article on recent reports of Hotmail account hijackings and what you can do to try and rescue your account.

If you can get to it, the first thing you should do is change the account’s password — and change it to a strong password made up of letters and numbers so it’s hard to guess. You should also update your machine’s security software and run a system scan to see if any viruses or malware from the hijackers has infected your computer. (If you have a PC and don’t have any security software, consider the free Microsoft Security Essentials program.

Microsoft’s Windows Live Solution Center also has a section devoted to account recovery and security with steps to take if you still have access to the compromised Hotmail account.

If you try all the suggested steps there and still can’t get back into your account, try the Windows Live ID Account Recovery page, which might help you reset your password by way of the secret question and answer you set up when you created the account, or by sending password information to the alternate e-mail account you supplied when signing up for the Hotmail account.