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Western Digital WD7500E035-00 Support Question

Western Digital WD7500E035-00 Support Question

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Question posted by fritzfca on May 28th, 2020

Unable To Access Data On Drive

Drive powers up and lights on. When I plug it into the computer light on drive starts and continues to flash, drive e appears devices and printers screen on computer, computer functions properly. When I double click the drive e icon to access the files on it the computer freezes. When I unplug the drive from the computer, the computer works properly.

Current Answers

Answer #1: Posted by Troubleshooter101 on May 28th, 2020 8:50 PM
This answer was accepted by the poster of the original question.
Troubleshooter101

Member since:
September 30th, 2015

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1. Click Start button on your PC and right-click Computer, and then select Properties in the context menu.

2. Click Advanced system settings link given the left column.

3. In the System Properties window, click Environment Variables.

4. Click New and you will see the New User Variable dialog box.

5. Type in "Devmgr_show_details" in the Variable name field and "1" in the Variable value field.

6. Click OK to save.\

7. Open Device Manager

(Start > Control Panel > System and Security > System > Device Manager)

8. Once in Device Manager, click View and choose Show hidden devices.

9. Uninstall all the malfunctioning USB drives.

(Right-click > Uninstall)

Note: Do not uninstall a driver other than the ones that were hidden.

10. Restart your PC and it will fix all the problems with the USB ports drivers


Please check this link below for reference:-

https://community.spiceworks.com/how_to/82253-fix-usb-flash-drive-freezes-computer-when-plugged-in-issue




Thanks


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Troublshooter101

Related Western Digital WD7500E035-00 Manual Pages

Quick Install Guide (pdf) - Page 1

... a listed limited power source, double insulated, or direct plug-in accordance with ... device complies with Canadian ICES-003 Class B. WD Elements&#...USB 2.0 1 2 3 4 5 1 2 3 4 5 or 1 USA, Japan, Taiwan, Brazil, Mexico, Colombia 2 Europe, Korea, Brazil, Chile 3 United Kingdom 4 China 5 Australia, New Zealand, Argentina 1 2 2 1 Regulatory Compliance FCC Class B Information This device...
Product Specifications (pdf) - Page 1

...USB 2.0 - Plug it in a compact, durable metal case for maximum performance. Just plug it into a USB port and start saving or backing up your PC or Macintosh computer. WD Elements USB desktop hard drives... Comes in to a high-speed USB 2.0 port for extra data protection. External Storage WD Elements™ Desktop Hard Drives Plug and Play Storage USB 2.0 Compact Metal Case An ideal ...
Product Specifications (pdf) - Page 2

...750 GB WDE1UBK7500 1 TB WDE1UBK10000 Limited Warranty Americas 1 year EMEA 2 years APAC 3 years Kit Contents USB 2.0 desktop hard drive USB 2.0 certified cable AC adapter Quick Install Guide Product Specifications Data transfer rate:1 480 Mb/sec (maximum) Operating temperature: 5°C to change without notice. Other marks may vary from actual product. and WD Elements...

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