Vtech InnoTab Max Support Question

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Question posted by juliaharvey on November 28th, 2014

Reset Factory Settings On Innotab Max?

I have registered a new innotab max and then updated firmware, and now can't access kid connect or add extra profiles. Any ideas would gratefully received.

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Answer #1: Posted by garym71 on December 6th, 2014 6:55 PM

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garym71

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See this YouTube video: http://youtu.be/3v9RcRyyejM

Below are the textual instructions from that video in case it ever disappears (these are in the YouTube video description so I take no credit for them)...

1. Fully Power off the InnoTab Max.
2. Hold down ? and the left-up (north-west corner) on the arrow pad.
3. Press the Power button to turn on the InnoTab Max.
4. Release and repress the ? and left-up buttons.
5. Let the factory reset process take place.

== IT TAKES ABOUT 2-3 MINUTES TO FACTORY RESET ==

6. You should be back to the initial login page and be prompted to update the date and time.

All done!

Related Vtech InnoTab Max Manual Pages

User Manual - Page 2

... done. (3) REGISTER3 your child. Register Now! Have fun with your InnoTab® MAX! 1 Please see the Warranty Sheet for yourself and your InnoTab® MAX by creating a Parent Account and assigning Kid Connect IDs for details. 2 The battery should be required before the first use. See the Charging the Tablet section for details. 3 Firmware update may be fully charged...

User Manual - Page 4

... tablet will turn on your profile icon to the circle at the center of time. To lock the tablet 's screen, press the Power button once. A full charge takes about 4.5 hours with the USB Power Adapter. See the Register Now! Then drag your first start up . Turning Your InnoTab® MAX On or Off To...

User Manual - Page 5

... compatible with the text facing you 'll need a miniHDMI to expand available memory for watching videos or a photo slide show. 4 Connecting to a TV In order to connect the InnoTab® MAX to your InnoTab® MAX to HDMI cable - Plug the HDMI end of the cable into the HDMI jack on the back. Insert the microSD...

User Manual - Page 6

... the steps on the other side. Detaching the Cover The cover can be removed to set up a new Wi-Fi network after registration, follow the steps below: 1. From the Lock screen, ...drag the Parental Controls icon to the circle at the center of the sockets and push in until you want to make the InnoTab® MAX...

User Manual - Page 7

.... 6 Make sure Wi-Fi is set up, touch the check mark to return to the Parental Controls menu. Touch here first to , and enter a password if needed. Touch the network that you would like to connect to turn on . Touch the Wi-Fi icon . 3. Note: The InnoTab® MAX supports 802.11 b/g/n wireless standards...

User Manual - Page 8

... play an inserted InnoTab® cartridge. Cartridge Touch this image to see more. Kid Connect With this image or press the menu button next to the screen to switch profiles or go to ...; here. 7 Built-in Apps There are many built-in Apps Learning Lodge® Downloads Kid Connect Profile Picture Touch this app, your smartphone. Downloads Find all the apps downloaded from VTech's online...

User Manual - Page 9

... Make sure your child will both receive a Kid Connect ID. This is registered. Launch the app on Android ...Kid Connect app on the network. (See the Register Now! VTech Kid ConnectTM VTech Kid ConnectTM allows you and your child's InnoTab® MAX is a unique username that helps identify people on your InnoTab® MAX and a smartphone or tablet. section for Android. (Kid Connect...

User Manual - Page 10

... accepted. Your child's Kid Connect ID can only be used to add a new contact. The app can be removed. • Adding or Removing Contacts from smartphone to invite any family or friends who has already joined Kid Connect, type in their name in your contact list. Other Family & Friends Any other children registered under your account will...

User Manual - Page 12

...icon to add or remove user profiles from your family group, follow the same steps outlined in your contact list. Touch this icon to exit Parental Controls. Touch this image or press the menu key to the left to set up a Wi-Fi connection. Navigation...who's in the sections above. Touch this icon to the circle at the middle of the kid-safe settings available on the InnoTab® MAX.

User Manual - Page 13

... Log can only track progress on InnoTab® cartridge games. Trash Can Touch to download and install an app. 12 Progress Log Tablet Settings Learning Lodge® Gift Gallery Download... section for your InnoTab® MAX. • Downloading or Removing Apps From the Download Manager menu, touch any of the category tabs to view your child with extra Kid Connect stickers, desktop themes...

User Manual - Page 14

... desktop. By default, when an internet connection is turned on your child's InnoTab® MAX, any recently purchased apps will be downloaded...InnoTab® MAX anytime you purchased them from another device. 13 To access Learning Lodge® from a personal computer, go to download app updates automatically. • Automatic Download Settings By default, newly purchased apps or updated...

User Manual - Page 15

... the Managing Apps section for , click on InnoTab® Desktop Pop-ups will then be downloaded to register for apps your child can view apps that are available in our Learning Lodge® library and let you used to InnoTab® MAX using the Wi-Fi Connection. Purchased apps will open in the Parent Account...

User Manual - Page 16

... on the InnoTab® MAX The InnoTab® MAX can use the My Wishes settings to: • Turn the pop-up that appears on the InnoTab® desktop on the desktop, InnoTab® MAX will prompt you must first download updated versions to receive notification e-mails when your InnoTab® MAX is connected to download the updated program. 15 My Wishes Settings To access the My...

User Manual - Page 17

...: http://www.innotabsoftware.com Note: The InnoTab® MAX can be downloaded again. Once the program finishes downloading, an image of the cartridge will appear at the bottom of Microsoft Windows such as Windows XP may not detect the tablet. Transferring from your computer to factory settings will overwrite the older ones. Earlier generations...

User Manual - Page 18

...• There may be legal restrictions associated with the use the following recommended settings: Format: H.264 main profile video and AAC audio in their country for this type of media. •...files: https://www.android.com/filetransfer/ Converting Videos for the InnoTab® MAX To convert your video content for the InnoTab® MAX, use of commercial video files, movies, programs and other...

User Manual - Page 19

... connected to dismantle it for the latest firmware. Always keep your InnoTab® MAX out of time. 3. Select Tablet Settings . Updating the Firmware To manually download and install the latest firmware: 1. Go to complete the download and installation. The InnoTab® MAX will check for an extended period of direct sunlight and away from water. 18 Keep your InnoTab® MAX...

User Manual - Page 20

... dirt. • Use a clean and dry cloth to wipe the screen dry. Cleaning the InnoTab® MAX Touch Screen • Slightly dampen a soft, lint-free cloth with a slightly damp cloth....dizziness, altered vision, disorientation, or convulsions, discontinue use solvents or abrasives. While the InnoTab® MAX does not contribute to press down too hard, as needed. Be careful not to ...

User Manual - Page 21

...button. The cartridge is not a toy. Solution Adjust the volume control. If the tablet is not charging properly, please move it into the InnoTab® MAX. The cartridge icon does not ...is not compatible. down the Power button until the screen shuts off in to be reset. Poor cartridge connection. No picture (or incorrect picture) on , then Battery power immediately off by ...

User Manual - Page 22

... be disconnected when the battery power is authorized to charge your warranty. The Wi-Fi connection will also be used with the included adapter. • Never clean a plugged-in toy with liquid. • Never use the InnoTab® MAX Power Adapter and Micro-USB cable to replace the battery on your product or model...

User Manual - Page 23

...have. All other trademarks are trademarks or registered trademarks of HDMI Licensing LLC in the ...property of a consumer or other uses in which it does not receive remuneration to (i) encode video in compliance with any other countries. ...-352-8697 in the U.S. IMPORTANT NOTE: Creating and developing the InnoTab® MAX is granted or shall be obtained from a video provider licensed to...