Porting Numbers

Yes, you can port the number.  Unfortunately, the only way to do that is to speak with a live person.  This is the answer from the Virgin Mobile website:

I am switching from another company, can I keep my number? Yes, depending on where you live. You have to have a Virgin Mobile phone in order to use Virgin Mobile's service. If you don't have one of our phones yet, you can check them out here.

Once you have a Virgin Mobile phone, call us at 1-888-322-1122 and ask for a live advisor. They'll walk you through the process of programming your old phone number into your new phone.

You should also note that we can't switch your area code without giving you a new local number as well.

For example, say you've just moved from San Francisco to New York City, and your San Francisco number was 415-123-4567. In that case, if you are switching to Virgin Mobile from a wireless carrier, you could keep 415-123-4567, but you can't switch to 212-123-4567. If you are switching your land-line (your home phone) to Virgin Mobile, you must retain an old area code. Be careful though, your New York friends might end up paying long distance charges when they call your San Francisco number in New York.

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How do I bring my number to Virgin Mobile? We are working to make the process as simple as possible. First, you have to own a Virgin Mobile phone. Then, call customer service at 1-888-322-1122 and our agents will ask for some information. To make things easier, we strongly suggest having a bill from your old carrier handy. That will ensure that all the information is accurate and reduce the chance of any delays.

Do not call your old carrier to cancel, you could lose your number. Instead, we will contact your old carrier as part of the porting process.

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How long will it take? Virgin Mobile will port your number as quickly as possible. While Virgin Mobile is targeting the FCC's recommendation of 2.5 hours, it could take longer because we are dependant on other telecommunications companies, and this is a new process for everyone

Our current estimates are that moving a wireless number to Virgin Mobile will take up to 3 days — moving a regular number will take up to 4 days.

The actual time to port a number depends on a few factors — your old provider, the demand for portability, and the accuracy of information. When you call to request the port, we will be able to give you a more accurate estimate.

Once your number is ready to use on our network, we will send you an email or an SMS letting you know that you are good to go.

By the way, if you don't want to wait for the whole porting process, or if you just want a clean slate, you can always get a spankin' new Virgin Mobile phone number today.