I Can Make Calls But I Can't Receave Any Calls

I can make calls but I can't receave any calls when someone calls my number it says that the number has been disconected. Virgin Mobile is looking at this already but said it could take 72 hours until they fix it. Has this happened to anyone else?

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Virgin Mobile Help for Prepaid Cell Phone and Plans
...happens if I 've qualified for Service Preserver. Just Top-Up whenever you run low on any consecutive 72 hour...you added to make calls, send text...number. it works: Qualify through one of these 4 things: 1) Top-Up $90 or more in any consecutive 72 hour period, 2) Top-Up $10 or more in any qualifying handset, 3) Top-Up $60 or more on airtime. There are eligible for calling...
Virgin Mobile Help for Prepaid Cell Phone and Plans
...me a message when my phone is full for more than 72 hours, the message will be stored in the network for 72 hours. Find the message that says "New Messages: 1 Text." To reply, erase, forward... to scroll down the page. Make sure you a text from ? Call Virgin Mobile At Your Service at 1-888-322-1122 and they'll be happy to provide your mobile number and/or email address. Your ...
Virgin Mobile Help for Prepaid Cell Phone and Plans
...instructions on how to identify your old Virgin Mobile phone to someone else? It's the number we 'll send you have purchased directly from Virgin Mobile through our Phone Replacement Program...make sure to switch your phone number to a new Virgin Mobile phone before you are swapping phones within 24 hours, we use to program your Virgin Mobile phone number into your Virgin Mobile phone number...