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I have an automatic pre-pay plan of $25.00 per month. My balance is $2.00 and I haven't used my phone. Evidently no money has been deposited, I thought we had fixed this problem. My pass word is not accepted, it is my daughters birthdate HELP!!!. I need this phone for emergencies.

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Answer #1: Posted by TexasDeviL on April 25th, 2013 11:36 AM

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TexasDeviL

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Email customer support at

https://www1.virginmobileusa.com/about/prepareEmailUs.do

or you can call between 4 am PST - 9 pm PST
7 days a week

Virgin Mobile or payLo:
1-888-322-1122

Broadband2Go:
1-877-877-8443

Assurance Wireless:
1-888-321-5880

or anytime from your virginmobile phone by dialing 611.

If you agree that the answer I provided is correct please remember to "accept" and/or mark it as "helpful" so I know I'm doing a good job. Thank you, I would really appreciate it.

[automotive mechanic and phone modding enthusiast]

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