Question posted by minino1234 on October 12th, 2010

Refund - No One Has Refunded Unauthorized Charges To My Account,

requested cancellation of my phone, received confirmation from Virgin mobile on April 29, 2010.  However, they continued to debit my account.  Ive emailed three (3) times and called various times.  However to no avail.  this is extremely poor service and unethical.

Current Answers

Answer #1: Posted by bluebehrends on May 8th, 2013 11:58 PM
bluebehrends

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May 8th, 2013

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They do not have the authority to do so.

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