Refund

Depending on the type of property you book, you can either cancel or request to cancel your reservation from your account. You can only cancel a confirmed reservation. If the property owner or manager has not accepted your reservation, follow the process to withdraw your booking request instead.

Cancellations and refunds are issued in accordance with the terms and conditions of the property's cancellation policy.

• If you cancel a reservation with a cancellation policy that allows for a full refund, the full rental amount should be refunded, including our service fee.
• If you cancel a reservation that is eligible for a partial refund, you will need to submit a cancellation request following the steps below under Requesting a cancellation from your account. Once the property owner or manager cancels your reservation, the partial rental amount paid to them is refunded. For example, if the refund policy is 50%, 50% of the amount paid to date will be refunded. However, any fees, such as our service fee, will not be refunded.

Refunds typically post to your bank account within 5-7 business days. However, some banks may take longer to post refunds. If you have not received your refund within 14 business days, please contact Customer Support.

If you are canceling a trip for which you have purchased Property Damage Protection or Trip Cancellation Protection, please contact CSA Travel Protection directly regarding a refund of this plan. Contact information for CSA is in the email you received from them after purchasing additional protection options.

Check this link below for more help

https://help.vrbo.com/articles/Can-I-receive-a-refund-for-my-cancelled-reservation

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Troublshooter101

If a traveler needs to cancel their trip, you can set up your cancellation policy so that they'll receive a percentage of their payment back. The percentage applies to the amount that the traveler has paid at the time of the cancellation, not the total amount of the reservation. To make sure these amounts are the same, we recommend you align your cancellation policy with your payment schedule. For example, if you want to refund 50% if a traveler cancels more than 60 days before check-in, make sure they have paid at least 50% of the total amount by that time.

When setting the cancellation policies for your listing, you may choose from one of five options defined below. Cancellations must be made by 11:59 pm where the property is located on the appropriate day. The cancellation policy you choose from below will supersede your rental agreement. We recommend you choose a cancellation policy that is more restrictive than the one in your rental agreement if needed. With regards to subscription listings, you can still override the policy and refund a custom amount.