Toshiba Portege R835 Support Question
Toshiba Portege R835 Support Question
Find answers below for this question about Toshiba Portege R835.Need a Toshiba Portege R835 manual? We have 2 online manuals for this item!
Question posted by Anonymous-74137 on September 11th, 2012
Computer Freezing And Won't Respond
Computer is swtiching on but then goes to a black screen and won't respond to anything
Current Answers
Related Toshiba Portege R835 Manual Pages
User Guide 2 - Page 1
Portégé® R830 Series User's Guide
If you need assistance: ❖ Toshiba's Support Web site
pcsupport.toshiba.com ❖ Toshiba Customer Support Center
Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see "If Something Goes Wrong" on page 178 in this guide.
GMAD00267010 12/10
User Guide 2 - Page 10
..., visit www.reuse.toshiba.com. 10
EU Declaration of Conformity
TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with a black bar symbol. If the product's battery or accumulator contains more than the specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in...
User Guide 2 - Page 38
... of your fingerprint
reader 172 Fingerprint reader limitations 174 TOSHIBA eco Utility 175 TOSHIBA Service Station 176 TOSHIBA PC Health Monitor 176
Chapter 6: If Something Goes Wrong 178
Problems that are easy to fix 178 Problems when you turn on the computer............179 The Windows® operating system is not
working...
User Guide 2 - Page 44
... shown on the most recent software and hardware options for your computer, and for other product information, be sure to contact Toshiba, see "If Something Goes Wrong" on your system. Your select model may also contain guides for other programs that may come
with your computer:
(Sample Illustration) System icons
Other...
User Guide 2 - Page 52
... power. Opening the display panel
1 Facing the front of the computer, locate the center of the screen technology. To avoid damaging the display panel, do not force it beyond the point where it .... dots that may appear on your display are an intrinsic characteristic of the screen while on battery power, the screen will deteriorate.
Small bright dots may not be careful to remove any pens...
User Guide 2 - Page 53
... appear, may vary according to ensure that all drives and slots are empty.
3 Press and release the power button.
The first time you turn on -screen instructions. Setting up your software setup choices. The ON/OFF light glows green.
(Sample Illustration) Turning on the computer:
1 Make sure any external devices (such...
User Guide 2 - Page 61
... before removing/installing the bottom module.
Do not remove the memory module while the computer is in memory will not be saved. NOTE The following screen may appear when you may need to scan your system has the memory modules stacked on and data in Sleep or Hibernation mode. The computer...
User Guide 2 - Page 66
..., select Recovery of Windows® 7 32-bit or 64-bit operating system, select one at this time. Click Yes to step 4.
4 A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. 66
Getting Started
Recovering the Internal Storage Drive
3 If your ...
User Guide 2 - Page 67
...the keyboard to out-of-box state.
(Sample Image) Recovery of Factory Default Software screen appears.
If you that the internal storage drive has been recovered.
9 Press any ...the recovery.
Getting Started
67
Recovering the Internal Storage Drive
6 The Recovery of Factory Default Software screen
7 Click Next. Be sure to save your work to external media before executing the recovery ...
User Guide 2 - Page 68
... computer is executed all data will be deleted and rewritten. If not, skip to continue.
(Sample Image) Warning screen To recover using the first method, follow the procedure below. Click Yes to step 4.
4 A warning screen appears stating that when the recovery is turned off.
2 Press and hold the 0 (zero) key on your...
User Guide 2 - Page 69
...Recover without changing the hard drive partitions.
(Sample Image) Recovery of Factory Default Software screen appears. Be sure to save your work to external media before proceeding (see "Backing...Storage Drive
5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next.
(Sample Image) Selecting a Process...
User Guide 2 - Page 71
Click Yes to continue.
(Sample Image) Warning screen
5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next.
(Sample Image) Selecting a Process screen Getting Started
71
Recovering the Internal Storage Drive
4 A warning screen appears, stating that when the recovery is executed all data...
User Guide 2 - Page 82
... the touch pad, so that it does not respond to touch or button presses while you type. See "Disabling or enabling the touch pad" on -screen pointer may also seem to automatically select text, ... together.
(Sample Illustration) Zooming out
Adjusting touch pad settings
While you are typing, the on-screen pointer may seem to move the pointer by sliding your finger on the touch pad.
❖...
User Guide 2 - Page 178
If you are working with a program that suddenly freezes all else fails, contact Toshiba. If all operations, chances are easy to encounter. Chapter 6
If Something Goes Wrong
Some problems you may require help you solve many problems by yourself.
Problems that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once), then click Start...
User Guide 2 - Page 179
...computer
These problems may be in Sleep mode and have a software or resource conflict. If Something Goes Wrong
Problems when you are using the AC adaptor, check that the wall outlet is working by... plugging in another device, such as a lamp. If a program has stopped responding, the words "not responding" appear beside its name in the list.
3 Select the program you want to a live ...
User Guide 2 - Page 181
...from it.
5 Verify that shipped with the desktop and used to the way the operating system responds to a different power outlet, preferably in the DC-IN socket.
See "Contacting Toshiba" on .... AC adaptor must match the input specifications of the AC adaptor must match exactly. If Something Goes Wrong
The Windows® operating system is correct, and the plug fits correctly in a different...
User Guide 2 - Page 182
... your system's configuration or verify the startup procedure to fix the problem. 182
If Something Goes Wrong
The Windows® operating system is not working
❖ The operating system responds differently from the normal routine.
❖ The screen does not look right. To open the Startup menu:
1 Restart your computer. 2 Press F8 when...
User Guide 2 - Page 205
... Germany
Japan Toshiba Corporation, PCO-IO 1-1, Shibaura 1-Chome Minato-Ku, Tokyo, 105-8001 Japan If Something Goes Wrong
Other Toshiba Internet Web sites
205
Other Toshiba Internet Web sites
toshiba.com us.toshiba.com
accessories.toshiba....Service support web site Community discussion forums for Toshiba laptop users
Toshiba's worldwide offices
Australia Toshiba (Australia) Pty. B.
User Guide 2 - Page 214
... computer into Hibernation mode. For more information on Hibernation mode, see "Using and configuring Hibernation mode" on page 92. Selecting this hot key will not respond.
If Hibernation mode is disabled, this Card or pressing the hot key displays the following options:
(Sample Image) Hibernation options
❖ To enable Hibernation mode...
User Guide 2 - Page 244
...system backup 200 Device Manager 184 Disk Defragmenter 190 display error message 188 display problems
screen is blank 187 DVD player 197 eject button 191 error message, warning resume
failure 180...192 installing hardware/software 201 keyboard 187 keyboard will not respond 179 memory problems 185 missing files/trouble accessing a
drive 189 on-screen eject button 191 optical disc drive 190 power and ...
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