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Question posted by jennieobispo on December 22nd, 2016

Toshiba P55w-b5224 Laptop, The Display Only Shows Blue And Pink Color Only

I have this issue, toshiba p55w-b5224 laptop, the display only shows blue and pink color only everything works well and if connected to external monitor the screens are ok.

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Answer #1: Posted by techyagent on December 22nd, 2016 8:49 PM

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techyagent

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If you're getting the same problem duplicated on an external display, then it tells you it is the GPU. That means it's the motherboard that needs replacing, and if the laptop is out of warranty, it is probably going to be more cost effective to simply replace it. If it is under warranty however, now would be the time to be contacting Dell about getting it serviced.

If not than this could be a screen damage you need to check with toshiba service center.

Thanks

Techygirl

Answer #2: Posted by hzplj9 on December 26th, 2016 2:10 PM

hzplj9

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There could be a simpler option. It may be the cable from the m/b to the screen has become dislodged or has broken inside its connection. I would think that if the external display is OK then the GPU is OK. Something else to think about.

Hope that helps.

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