Toshiba 65HM167 Support Question
Toshiba 65HM167 Support Question
Find answers below for this question about Toshiba 65HM167 - 65" Rear Projection TV.Need a Toshiba 65HM167 manual? We have 3 online manuals for this item!
Question posted by josecolmenero on December 25th, 2010
How To Fix White Spots On Toshiba Dlp
it is a 65HM167 dlp tv. There are white spots throughout the screen. I originally purchased and extended warranty with the tv, but the warranty company apparently went out of business. Any suggestions would be greatly appreciated.
Requests for more information
Request from ntwaltz on January 2nd, 2011 4:15 PM
I also have the same problem with white spots appearing on our toshiba 65HM167 screen. Any information would be appreciated. I have tried everything and our tv is spotless inside and out. It is less then 3 years old and this is rediculous for price paid. Please Help!!
I also have the same problem with white spots appearing on our toshiba 65HM167 screen. Any information would be appreciated. I have tried everything and our tv is spotless inside and out. It is less then 3 years old and this is rediculous for price paid. Please Help!!
Current Answers
Answer #1: Posted by cadietz on September 16th, 2011 4:27 AM
cadietz
Member since:
September 16th, 2011 Points: 320
Member since:
September 16th, 2011 Points: 320
The 'white spot' problem on the Toshiba 65HM167 TV is caused by a faulty optical block processor or 'light engine' in the TV. It must be replaced for the problem to go away.
The bad news is that the optical block processor is expensive and, since DLP TV's aren't manufactured anymore, they are somehwat hard to find. I found one at www.encompassparts.com for $647 of which $220 is a core charge that is refunded when you return the old light engine back to Encompass Parts. So the out of pocket is around $430 with shipping. The Toshiba part number for the light engine is 75006693. Encompass was very easy to work with.
The good news is that you can make the installation yourself. It's a little complicated but with patience and a careful labeling of all wiring, you can make the switch. I did it and my TV now works better than ever (no spots and a much better picture). Get a service manual for the Toshiba 65HM167 at www.servicemanuals.net for $17 (download) and it will give step by step instructions for replacing the light engine. The replacement process took me about 2.5 hours.
Is it worth it? I think so because I love the size of this TV and to replace it with a comparable LCD TV would cost around $2500. Of course, I won't know for a while because if this new light engine fails anytime soon it won't be. Since I bought my DLP TV early on in the product cycle, I'm betting that the replacement is better technology. We'll see.
Answer #2: Posted by f150steeler on January 30th, 2012 3:34 PM
f150steeler
Member since:
January 30th, 2012 Points: 110
Member since:
January 30th, 2012 Points: 110
This is the part. http://microlink.en.alibaba.com/product/508983773-209972430/Stable_stock_DMD_IC_chips_1910_6103W.html
Find an honest tv repair shop and they can order and replace it for you under $300. They should also clean the lense (simply wipe) and your picture will look like the day you bought it.
Answer #3: Posted by jakeandjentaylor on March 31st, 2011 9:01 AM
jakeandjentaylor
Member since:
March 31st, 2011 Points: 190
Member since:
March 31st, 2011 Points: 190
I have the same issue. Good new? I know what it is. Bad news? It's expensive. It is an issue with the light engine (specifcally the DMD chip). In order ot have this repaired, you need a new light engine. The light engines for these TVs are no longer made and your only option is to try to find someone that will refurbish yours. this involves removing your, sending it in, waiting for it to be refurbished and then waiting for it to be shipped back. Total time without a TV, 8-10 weeks and total cost, $400-$600. Not worth it to me....
Answer #4: Posted by jrdoing on February 22nd, 2012 10:19 AM
jrdoing
Member since:
February 22nd, 2012 Points: 90
Member since:
February 22nd, 2012 Points: 90
Answer #5: Posted by haliya on February 13th, 2012 7:06 AM
haliya
Member since:
February 13th, 2012 Points: 20
Member since:
February 13th, 2012 Points: 20
Hi
If you had paid for your goods by a Credit card you can still claim some money for I think 6 1/2 yrs. (even if the company has gone into liquidation). Check this out "http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm" and contact the credit card company. I did it and won.
Best of Luck!
Related Toshiba 65HM167 Manual Pages
Printable Spec Sheet - Page 1
...more three-dimensional images. TALEN™ Toshiba Advanced Light Engine - SRS® ...65HM167
65" Diagonal 1080p DLP® TV
shown on optional stand ST6587
1080p Full HD Display - With Full HD, there's no need to enjoy the show. Utilizing DLP® chip technology from Texas Instruments, and advanced optics, Toshiba micro-display projection TVs bring home the quality of the big theater screen...
Printable Spec Sheet - Page 2
... is suggested that you use the original remote control for the applicable device....Toshiba America Consumer Products, L.L.C. 65HM167 Specifications
Video
Display Resolution PixelPure™ 14-Bit Internal Digital Video Processing TALEN™ 1080p DLP...Component Inputs
2
Side S+AV Input
1
Rear AV Input
1
RF Input
1
IR Pass Through
✓
Fixed Audio Out
1
Optical Audio Out
1...
Service Manual - Page 1
... indicated by the underlined serial number. For (*1) and (*2), refer to GREEN PRODUCT PROCUREMENT and LEAD-FREE SOLDER.
© TOSHIBA CORPORATION 2008 This Service Manual describes replacement parts for the green product. SERVICE MANUAL
Projection Television
65HM167
Rev.1
For Technical Bulletins, Technical Tips, or other information regarding the service of this manual and lead-free...
Service Manual - Page 19
...met Via proper questioning!
Is there
Yes
Another outlet
You can try? Figure 15 (1 of 3)
18
DLP-07-1 10 of 44
If a surge protector or power strip is a problem with the outlet, ...picture, and no
sound using Remote Control and Power
button. (No LED indication)
Dead Set
2007 Toshiba DLP Television DLP-07-1
Be sure this criteria is controlled by
a switch. Unplug the set in the room. ...
Service Manual - Page 23
2007 Toshiba DLP Television DLP-07-1
Video Problems Figures 16 through 16e will walk us through several paths involved in analyzing video problems.
Figure 16 (1 of 6)
22
DLP-07-1 13 of 44
Service Manual - Page 26
....
Is
Yes
Picture
No
Restored?
Yes
Side (Front AV) 1st Choice
Figure 16c (4 of 6)
25
Main Module 2nd Choice
DLP-07-1 16 of 44 No Main Module
Is Picture Restored?
2007 Toshiba DLP Television DLP-07-1
Insure the Following Steps are Taken
4
Enter Customer Menu
Select "AV1 or AV2"
Make sure there is being used...
Service Manual - Page 27
For Rear mounted, Change Main Module.
Is
Yes
Picture
No
Restored? Resolved
If S-Video is on Menu and input
being used)
Make sure the Input device is running, in good working order and
connected to the selection made in this step. Figure 16d (5 of 6)
DLP-07-1
26
17 of 44
2007 Toshiba DLP Television DLP-07-1
Insure...
Service Manual - Page 28
2007 Toshiba DLP Television DLP-07-1
Insure the Following Steps are Taken
Figure 16e (6 of 6)
Audio Problems Figures 17 through 17e will walk us through several paths involved in analyzing audio problems.
DLP-07-1
27
18 of 44
Service Manual - Page 30
...;
scale and the speaker selection is "Antenna", a weak signal may cause sound to mute. Select "Cable/ Antenna"
Confirm Program Tuning
Is
Sound
No
Restored? 2007 Toshiba DLP Television DLP-07-1
Insure the Following Steps are Taken
2
Enter Customer Menu
Ensure input is properly set for
Cable or ANT
When the choice is on
"Internal...
Service Manual - Page 31
2007 Toshiba DLP Television DLP-07-1
Figure 17b (3 of 6)
30
DLP-07-1 21 of 44
Service Manual - Page 32
Is
Sound
No
Restored? 2007 Toshiba DLP Television DLP-07-1
Insure the Following Steps are Taken
4
Select the input that was the cause of 44 Double check the audio connections for correctness.
Main Module Yes
Resolved
Figure 17c (4 of 6)
31
DLP-07-1 22 of the symptom.
Enter Customer Menu
Select "AV1 or AV2"
Make Sure the...
Service Manual - Page 33
Main Module Yes
Resolved
Figure 17d (5 of 6)
32
DLP-07-1 23 of 44 2007 Toshiba DLP Television DLP-07-1
Insure the Following Steps are Taken
5
Make sure the audio cables are plugged into the
jacks in the Video 2 section.
Make Sure the Volume ...
Service Manual - Page 34
2007 Toshiba DLP Television DLP-07-1
Insure the Following Steps are Taken
6
Select the input that was the cause of the LED "Blink" codes used in the 2007, HM67/167 series DLP sets.
Double check the Audio connections for correctness.
Main Module Yes
Resolved
Figure 17e (6 of 6)
Error Codes Figure 18 is on "Internal" OR "On...
Owners Manual - Page 1
... 1 Thursday, March 29, 2007 11:28 AM
Integrated High Definition DLP® Projection Television
50HM67 57HM167 65HM167
HIGH-DEFINITION TELEVISION
For an overview of malfunction. Note: To display a High Definition picture, the TV must be receiving a High Definition signal (such as an over-the-air High Definition TV broadcast, a High Definition digital cable program, or a High Definition...
Owners Manual - Page 6
...DLP® TV lamp technology and is not a sign of TV malfunction.
7)
This TV...DLP® projection TV
1) The light source for this TV is turned
off. This is normal and is incorporated under license from SRS Labs, Inc.
• Manufactured under "Care" on page 4.
6) Depending on the screen... TV and as the TV is... to the TV for the ...Low Power, every time the TV is possible, although unlikely,...
Owners Manual - Page 8
... unit (User-replaceable component 63 When to replace the lamp unit 63 How to replace the lamp unit 64 Disposing of the used lamp unit 65 Specifications 66 Limited United States Warranty for DLP® Television Models 67 Limited Canadian Warranty for Toshiba Brand DLP® Television Models 68
Index 71
8
HM67 (E/F) Web 213:276
Owners Manual - Page 9
...Toshiba widescreen, integrated HD, DLP® projection TV:
• Integrated digital tuning (8VSB ATSC and QAM) eliminates the need for a separate digital converter set -top box. ABC, HBO, etc.) on the screen... cable for purchasing this Toshiba TV, one of ColorStream® HD high-resolution component video inputs (-
page 33).
• 1080p output resolution (57HM167, 65HM167)
•...
Owners Manual - Page 26
...Chapter 3: Using the remote control
Programming the remote control to control your other devices
Your Toshiba TV remote control is listed, try each one separately until you find the
code for your ...confirm that all listed codes, the necessary keys do not operate your device, use the device's original remote control. • Every time you change the batteries, you will need to reprogram the...
Owners Manual - Page 67
..., or company is authorized to implied warranties arising under any statute or law of the United States or any state thereof is required. SOME STATES OF THE U.S.A. THESE LIMITED WARRANTIES EXTEND TO THE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING THIS DLP® TELEVISION AS A GIFT FROM THE ORIGINAL CONSUMER PURCHASER AND TO NO OTHER PURCHASER OR TRANSFEREE.
DLP® TELEVISIONS...
Owners Manual - Page 68
...any commercial or business purposes as follows: all parts are your home at no cost to you. i) On-site service and repair of retrofits, or preventive maintenance; THESE LIMITED WARRANTIES EXTEND TO THE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING THIS TOSHIBA BRAND DLP® TELEVISION MODEL (the "TELEVISION(S)" or "Television(s)") AS A GIFT FROM THE ORIGINAL CONSUMER PURCHASER AND TO NO...
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