Question posted by n9wff on June 9th, 2011 5:32 PM

I Paid 3 Mo. In Advance, Yet, I Am No Cutoff In Four Mos. With Two Mos. In Bill

Started around Feb 22, I asked for amount to pay three months in advance, which he told me $275, incl installation.  I haven't finished the fourth month and I have been cut off, finding out I am now two months BEHIND.  How is this possible?
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Answers
Answer #1: Posted by kcmjr on June 10th, 2011 12:15 PM
kcmjr

Member since:
May 5th, 2011
Points: 4,210,505
Call their headquarters and raise a stink.  212-484-8000

Explain the issue and have them give you the direct support number for the local cable affiliate for your area. 

Stay calm on the phone.  You are the customer, you are the reason they exist.   Tell them that you are extremely angry and are considering calling the better buisness bureau.  That should get some action.

Remember Time Warner is a HUGE monster of a company.  They have procedures that the reps must follow so don't bite their heads off, save that for their supervisor (who I would request to speak to if you get no satisfaction).  Do try to avoid calling them names....that just makes them mad.

Good luck.


Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.
Answer #2: Posted by Tefik on June 10th, 2011 10:07 AM
Tefik

Member since:
May 10th, 2011
Points: 447,980
100 points
Some people are just stupid. Some don't speak plain English. Some don't understand plain English.


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