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Thermador PCG304G Support Question

Thermador PCG304G Support Question

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Question posted by Musashi7 on October 3rd, 2012

Pcg304e Blue Light Stays On Though All Burners Are Off, No Smell Of Gas

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Request from morganmullis on August 5th, 2020 8:38 AM
I have the same problem with my Thermador cooktop with the blue light staying on! Just curious if you figured out what the problem was! Thanks so much. My email is [email protected]

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Related Thermador PCG304G Manual Pages

Design Guide - Professional Rangetops - Page 4

...Warming Drawer to verify the cutout dimensions and electrical/gas connections. For high output gas cooktops or rangetops (60,000 BTu or greater), the ...optional blower 42" or 48" Island Hood w/optional 6 Burners blower 48" 6 Burners w/Grill or Griddle 48" or 54" Pro Wall Hood ...mODEL PCG304G PCG364GD PCG366G PCG486GD REQuIRED CIRCuIT BREakER 120V AC, 60Hz 15 Amp 15 Amp 15 Amp 15 Amp GaS ...
Design Guide - Professional Rangetops - Page 5

... knobs - PROFESSIONAL SERIES RANGETOPS 30-INCh model: PCG304G PROFESSIONAL PCG304G - 30-Inch Porcelain Surface SPECIFICATIONS Total Number of simmer options from Rear Wall Cooking Surface Gas Cooktop Burners Center Front Burner Center Back Burner Center Electric Griddle Total Natural Gas Connection Rating LP Convertible Total LP Gas Connection Rating Electrical Supply Required Circuit Breaker...
Design Guide - Professional Rangetops - Page 7

...Surface Gas Cooktop Burners Center Front Burner Center Back Burner Center Electric Griddle Total Natural Gas Connection Rating LP Convertible Total LP Gas ...blue indicator lighting - Removable griddle and grill accessory for any size pan - Bold Professional design - Restaurant style metal knobs - most even heating, unsurpassed flame coverage - Widest range of Cooktop Burners...
Design Guide - Professional Rangetops - Page 9

... cleaning - Signature blue indicator lighting - Patented Pedestal Star® Burner with 2 ExtraLow® Simmer burners - Quick Clean Base™ designed for any size pan - PROFESSIONAL SERIES RANGETOPS 36-INch Model: PcG366G PROFESSIONAL PCG366G - 36-Inch Porcelain Surface SPEcIFIcATIONS Total Number of simmer options from Rear Wall Cooking Surface Gas Cooktop Burners Center Electric...
Design Guide - Professional Rangetops - Page 11

...for even heating DESIGN - Signature blue indicator lighting - PROFESSIONAL SERIES RANGETOPS 48-INch Model: PcG486GD PROFESSIONAL PCG486GD - 48-inch Porcelain Surface SPEcIFIcATIONS Total Number of simmer options from Rear Wall Cooking Surface Gas Cooktop Burners Center Electric Griddle Total Natural Gas Connection Rating LP Convertible Total LP Gas Connection Rating Electrical Supply Required...
Installation Instructions PART3 - Page 2

... Information 3 Step 1: Ventilation Requirements 3 Step 2: Cabinet Preparation 5 Step 3: Unpacking, Moving, Placing and Anchoring the Cooktop 10 Step 4: Gas Requirements and Hookup 11 Step 5: Electrical Requirements, Connection and Grounding 12 Step 6: Backguard Installation 13 Step 7: Burner Test and Adjustment 13 Installer Checklist 14 To Clean and Protect Exterior Surfaces 15 This...
Installation Instructions PART3 - Page 3

... a neighbor's phone. Installation must not be performed by a qualified or licensed contractor, plumber or gas fitter qualified or licensed by a qualified installer, service agency or the gas supplier. WHAT TO DO IF YOU SMELL GAS • Do not try to light any appliance. • Do not touch any electrical switch. • Do not use gasoline...
Installation Instructions PART3 - Page 6

.... Some local building codes may be consulted. English 4 Cooktop Width Cooktop Configuration Minimum Recommended Blower Capacity* Ventilation Options 30" 4 burners 800 CFM 30" or 36" Pro Wall Hood 30"...and Accessories. • * For high output gas cooktops (60,000 BTU or greater), the minimum of one (1) CFM of the cooktop by 6" (overlapping the cooktop by 3" on each end). • **Not...
Installation Instructions PART3 - Page 7

... and other flame spread ratings. 7. When there is used, the sides or bottom of the cutout may be to construct a deck to the gas cooktop inlet pipe. The gas and electrical supply must be prepared by the flame spread and smoke ratings. Attach the backguard before sliding the appliance into the final installed...
Installation Instructions PART3 - Page 15

...spark module will produce a clicking sound. See Figure 12 for each burner port and there should light within four (4) seconds. If flame characteristics do not carry over, ...gas supply have been removed earlier. There should be a flame at each cooktop burner. Repeat the Ignition and Flame Test procedures described above for appropriate flame characteristics. The two far left burners...
Installation Instructions PART3 - Page 16

... 14 After adjustment, retest. Final Check List • Cooktop correctly positioned in an accessible location (without requiring removal of appliance). • Unit tested and free of the top burners for several minutes. • Each burner lights satisfactorily, both individually and with other burners operating. • Burner grates are correctly positioned. Allow unit to your customer...
User Manual - Page 2

...? 1-800-735-4328 www.thermador.com We look forward to light any appliance. ■ Do not touch any electrical switch. ■ Do not use gasoline or other flammable vapors and liquids in your gas supplier from a neighbor's phone. WHAT TO DO IF YOU SMELL GAS ■ Do not try to hearing from you cannot...
User Manual - Page 4

... Amps, except models with the ExtraLow® feature and cannot be lit manually. To light the cooktop burners and grill manually, carefully hold a lighted match to the burner ports and turn OFF the gas control knob and wait 5 minutes for any reason a gas control knob is turned ON and there is the personal responsibility and obligation of...
User Manual - Page 5

...that you smell gas: • Do not try to any element, burner or burner grate until the gas has had time to persons. Flammable materials can damage the Cooktop. •...light any appli- Have the cooktop installed and electrically grounded by qualified persons. • Never use aluminum foil as this restaurant-caliber cooktop as a shield against food spills or drippings around the burners...
User Manual - Page 6

... NOT obstruct the flow of combustion or ventilation air. • Be sure all cooktop controls are smothered, unburned gas will escape into the room. Use only on the list. do not extend over...use the grill plate accessory for cooktop use a wet sponge or cloth to a hot surface. WARNING After a spill or boil over or when the burner does not light even though the electronic igniters activate...
User Manual - Page 9

... COOKTOP Using The Cooktop Sealed Burners The cooktop features four or six gas surface burners; LEFT REAR Burner: LEFT FRONT Burner: RIGHT REAR Burner: RIGHT FRONT Burner: OPERATION OF THE BURNERS • Press in front of and below the pair of burners on top of unique-shaped pedestals. clockwise to any flame setting between HI and SIM. • The blue signal light, between the burner...
User Manual - Page 11

... see the correct and incorrect placements of the burner cap. • You may occur: • Burner flames are sparking. CAUTION Do not touch the burners when the igniters are too high. • Flames shoot out of the burners. • Burners do not ignite. • Burner flames light unevenly. • Burner emits gas odor WARNING To prevent flare-ups and...
User Manual - Page 12

... by a certified installer or agency to the OFF position. • The standard burners can be lit manually. FLAME HEIGHT • The correct flame height depends on the tips. Dark Blue Secondary Cone Light Blue Primary Flame Color • With propane (LP) gas, slight yellow tips on the primary cone are active. Ensure proper ventilation with...
User Manual - Page 21

Section 5: CARE AND MAINTENANCE Cooktop Cleaning Recommendations Cooktop Part / Material Griddle / Aluminum with a mild abrasive cleaner such as Soft Scrub®. ...Brillo® may be used , apply with a soft cloth. • If cleaners such as Soft Scrub® may not light the burner. • A cleaner such as Bar Keeper's Friend®, Bon-ami®, Comet®, or Ajax® are used ...
User Manual - Page 22

... ground the cooktop properly. • Refer to do if you Smell Gas", inside front cover. • If you have low gas pressure, contact your gas company. The two ExtraLow® burners on again. Be sure to turn them OFF if a power failure occurs because they will not turn all the way around the burner cap before lighting •...

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