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Sony STR DH500 Support Question

Sony STR DH500 Support Question

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Question posted by occwinxx on August 9th, 2011

No Sound From Sony Str Dh500

i connected my blu ray player to the sony str dh500 via hdmi cable. i then connected the hdmi out of the str dh500 to my tv. when i go play a blu ray dvd, the picture is fine but there is no audio from the surround sound. I have my tv's internal mute on. what's wrong?

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Related Sony STR DH500 Manual Pages

Operating Instructions - Page 1

4-129-450-11(1) Multi Channel AV Receiver Operating Instructions STR-DH500 ©2009 Sony Corporation
Operating Instructions - Page 4

... Area code Any differences in operation, according to the area code, are trademarks of HDMI Licensing LLC. 4US About This Manual • The instructions in this manual describe the...model STR-DH500. On Copyrights This receiver incorporates Dolby* Digital and Pro Logic Surround and the DTS** Digital Surround System. * Manufactured under U.S. You can also use the controls on the receiver ...
Operating Instructions - Page 5

... of Contents Description and location of parts 6 Getting Started 1: Installing the speakers 13 2: Connecting the speakers 14 3: Connecting the TV 15 4a: Connecting the audio components ........ 16 4b: Connecting the video components ........ 17 5: Connecting the antennas (aerials 22 6: Preparing the receiver and the remote..... 23 7: Adjusting the speaker levels and balance (TEST TONE 24...
Operating Instructions - Page 9

...SAT IN DVD IN MONITOR OUT COMPONENT VIDEO IN IN AUDIO IN L VIDEO IN DVD VIDEO OUT AUDIO OUT VIDEO IN VIDEO OUT MONITOR AUDIO IN AUDIO OUT R SA-CD/CD TV SAT VIDEO SUBWOOFER CENTER SURROUND R L FRONT L R SPEAKERS 76 5 4 A DIGITAL INPUT/OUTPUT section OPTICAL Connects to a satellite tuner, DVD player or a Blu-ray disc player. HDMI IN/ OUT* jacks Connects to a DVD IN jacks...
Operating Instructions - Page 10

.../EXIT MENU/HOME TV CH - You can use the supplied remote to operate the receiver and to control the Sony audio/video components that the remote is assigned to operate (page 53). REPLAY ADVANCE PRESET + .< > < TUNING - F COMPONENT VIDEO INPUT/ OUTPUT section Green (Y) Blue (PB/CB) Red (PR/CR) COMPONENT Connects to a Super Audio CD player, CD player, etc. (page...
Operating Instructions - Page 18

... cable (not supplied) We recommend that you use a Sony HDMI cable. C Coaxial digital cord (not supplied) CENTER SURROUND R L FRONT L R SPEAKERS 18US It is the abbreviated name for HighDefinition Multimedia Interface. Satellite tuner/Set-top box Audio signals Audio/video signals DVD player Audio/video signals Audio signals Blu-ray disc player Audio/video signals Audio signals TV...
Operating Instructions - Page 20

... the front left/right speakers only, press 2CH. To output sound from the DVD player, set the digital audio output setting on the receiver. Audio signals DVD player Video signals A B C HDMI CONNECT TO SAT IN DVD IN BD IN OUT DIGITAL INPUT FOR AUDIO ANTENNA AM BD IN SAT IN OPTICAL DVD IN COAXIAL DIGITAL DC5V 0.7A MAX DMPORT Y PB/CB VIDEO IN...
Operating Instructions - Page 22

...receiver. DVD recorder, VCR Audio signals Video signals A B HDMI CONNECT TO SAT IN DVD IN BD IN OUT DIGITAL INPUT FOR AUDIO ANTENNA AM BD IN SAT IN OPTICAL DVD...DVD IN MONITOR OUT COMPONENT VIDEO IN IN AUDIO IN L VIDEO IN VIDEO OUT DVD AUDIO OUT VIDEO IN VIDEO OUT MONITOR AUDIO IN AUDIO OUT R SA-CD/CD TV SAT VIDEO SUBWOOFER 5: Connecting the antennas (aerials) Connect...
Operating Instructions - Page 27

.../EXIT MENU/HOME TV CH - Tip You can also use INPUT SELECTOR on the receiver. 3 Press SA-CD/CD. TV CH + PRESET - Recommended sound fields: Classical: HALL Jazz: JAZZ Live concert: CONCERT 1 Turn on the Super Audio CD player/CD player, then place the disc on the tray. 2 Turn on the receiver to select "SA-CD/CD". 4 Play back the...
Operating Instructions - Page 28

...Tips • Select the sound format of the DVD or Blu-ray disc is displayed. 5 Play back the disc. 6 Adjust to a suitable volume. 7 After you cannot listen to the DVD player or Blu-ray disc player via a digital connection. - Recommended sound fields: Movie: C.ST.EX Music: CONCERT 1 Turn on the TV and DVD player or Blu-ray disc player. 2 Turn on this receiver is set up properly. MOVIE...
Operating Instructions - Page 33

... minimum. • EFCT. SUR menu parameters x S.F. SELCT (Sound field selection) Lets you select the sound field you want for the surround sound (SUR menu) You can use the SUR menu to select the sound field you apply the last selected sound field to all sound fields. Note The receiver lets you want . x EFFECT (Effect level) Lets you...
Operating Instructions - Page 41

... "Types of movie theaters and concert halls into your home. MOVIE MUSIC DVD/BD MENU 123 D.SKIP 456 MUSIC MOVIE Press MOVIE repeatedly to select a sound field for movies or press MUSIC repeatedly to select a sound field for music. TV SA-CD/CD TUNER 2CH A.F.D. 2CH A.F.D. They bring the exciting and powerful sound of sound field available" (page...
Operating Instructions - Page 42

...the Sony Pictures Entertainment "Kim Novak Theater" cinema production studio. CINEMA STUDIO EX B DCS [C.ST.EX B] Reproduces the sound characteristics of the Sony Pictures Entertainment "Cary Grant Theater" cinema production studio. Outputs the analog signals without processing by the tone, sound field, etc. * You can only select this sound field if the headphones are downmixed to the receiver...
Operating Instructions - Page 45

... operation, make sure you have connected the FM and AM antennas (aerials...HOME TV CH - Tip The tuning scale for direct tuning differs depending on the display, select monaural audio so that the sound...received. Numeric buttons TV INPUT TV ?/1 SLEEP DMPORT AV ?/1 ?/1 SYSTEM STANDBY VIDEO BD DVD SAT TV SA-CD/CD TUNER 2CH A.F.D. press TUNING - TV CH + PRESET - The receiver...
Operating Instructions - Page 50

...adapter. TV DIGITAL MEDIA PORT adapter HDMI CONNECT TO SAT IN DVD IN BD IN OUT DIGITAL INPUT FOR AUDIO ANTENNA AM BD IN SAT IN OPTICAL DVD IN ...TV screen by connecting the video output of the DIGITAL MEDIA PORT adapter to the operating instructions supplied with care when placing or moving the receiver. 50US For details, refer to the receiver. You can listen to the sound...
Operating Instructions - Page 53

...connected the DMPORT video jack to the VIDEO VIDEO IN jack on the receiver. 2 Prepare the playback component for playing. into the VCR. 3 Prepare the recording component. assigned "DMPORT V." Recording using the receiver. Refer to control the DVD... with your system. Example: Press 4. For example, if you connect a DVD recorder to the VIDEO jacks on the receiver, you want...
Operating Instructions - Page 54

... Satellite Receiver) 8 Blu-ray disc player 9 (command mode BD1)c) Blu-ray disc recorder 0/10 (command mode BD3)c) TV -/-- For details, refer to the operating instructions supplied with a VTR 2 or VTR 3 setting which corresponds to 7.1 channels, and brings the surround sound experience of -the-art dubbing theaters and recording studios, including Sony Pictures Entertainment's dubbing...
Operating Instructions - Page 55

... and audio on a single digital connection, allowing you to digital, analog data should be enhanced with Sony Pictures Entertainment, for theaters developed by DTS, Inc. A standard music CD stores data quantified at home. x L.F.E. (Low Frequency Effects) Sound effects of 44.1 kHz. x Digital Cinema Sound (DCS) A unique sound reproduction technology for home theater developed by Sony, in...
Operating Instructions - Page 58

... DVD, etc. There is no sound, or only a very lowlevel sound is heard from the subwoofer. • Check that the subwoofer is connected correctly and securely. • Make sure you are playing is no sound from the TV. • The plugs and jacks are dirty. There is recorded in Dolby Digital or DTS format. • When connecting the DVD player...
Operating Instructions - Page 63

... (A.F.D.) 39 B Blu-ray disc player connecting 18 playback 28 C CD player connecting 16 playback 27 D Digital Cinema Sound (DCS) 42 DIGITAL MEDIA PORT connecting 50 input 25 video assign 51 Dolby Digital 55 DTS 55 DVD player connecting 20 playback 28 DVD recorder connecting 22 E Error messages 60 H HDMI connecting 18 I Initial setup 23 INPUT MODE 49 M Menu AUDIO 34 LEVEL 32 SUR 33 SYSTEM 36 TONE...

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