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Sony RMT-AH101U Support Question

Sony RMT-AH101U Support Question

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Question posted by jon68995 on October 29th, 2023

My Ah101u Remote Control And Sony Sa-ct380

My AH101U remote control unit has stopped working with my Sony SA-CT380 sounder. Changed the batteries twice, nothing. Bought a new replacement unit and used more new batteries, nothing.Can you help please?Jon

Current Answers

Answer #1: Posted by SonuKumar on October 29th, 2023 9:27 AM
This answer was accepted by the poster of the original question.
SonuKumar

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There are a few possible reasons why your Sony RMT-AH101U remote control unit may not be working with your Sony SA-CT380 sounder, even after changing the batteries and buying a new replacement unit. Here are some things to check:

Make sure that the remote is pointed directly at the sounder. The sounder has an infrared sensor on the front panel, so the remote needs to be pointed directly at it in order to work.

Check the distance between the remote and the sounder. The remote should be within about 10 feet of the sounder in order to work properly.

Try cleaning the infrared sensor on the sounder. You can do this with a soft cloth and a small amount of alcohol.

Check the batteries in the remote. Even if you have already changed the batteries, it is possible that they are still dead. Try using a new set of batteries, just to be sure.

Try resetting the remote. You can do this by pressing and holding the Power and Mute buttons for 5 seconds.

Try resetting the sounder. You can do this by unplugging it from the power outlet for 30 seconds, and then plugging it back in.

If you have tried all of these things and the remote is still not working, then it is possible that the remote or the sounder is defective. In this case, you will need to contact Sony customer support for further assistance.

Here are some additional tips for troubleshooting your Sony remote control:

Make sure that the remote is not in the direct sunlight or near any heat sources.

Avoid using the remote in humid environments.

If you are using a universal remote control, make sure that it is properly programmed to control your Sony sounder.

I hope this helps!


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

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