Question posted by palarpita88 on April 16th, 2015
My Pay As You Go $10 International Calling App Cannot Connect Me To India!
My pay as you go $10 international calling app does not recognize that I am not using "THE UNLIMITED INTERNATIONAL CALLING $10 APP"...was I was using almost a year back, and all of a sudden, it says I have insufficient funds..Well, the app used to recognize my pay-as-you-go account until this afternoon but woulod not connect me through to the numbers I call everyday.., however, apparently the customer service has fixed this for me....and now, the service fails to recognize I am not using the "UNLIMITED CALLING PLAN"....This is crazy... I wished they realized when people have such apps, they have it because they need to get in touch with people that are in the other end of the world...and somewhere it would be late in the night by the time they manage to fix it for me...in case they do.I was holding on the line for about 40 mins really hoping they fix it, but they ended up messing it more for me. I cannot explain how mad I am right now. I cannot get in touch with my family back home on my sister's first death anniversary!I ABSOLUTELY HATE SIMPLE MOBILE AND THE INTERNATIONAL CALLING APPS!
Current Answers
Answer #1: Posted by BusterDoogen on April 16th, 2015 10:04 AM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,447
Member since:
October 30th, 2011 Points: 28,565,447
Since Helpowl is a help site with no affiliation to SM, I suggest you call 1 (877) 878-7908 Simple Mobile, Customer service to express your frustration & receive assitance in resolving your app failures.
I hope this is helpful to you!
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Answer #2: Posted by MariaSM on April 19th, 2015 7:30 AM
MariaSM
Member since:
November 27th, 2013 Points: 2,840
Member since:
November 27th, 2013 Points: 2,840
Hi palarpita88! I read your post on this blog and we are sorry for the inconvenience. For further assistance, please send us an email to [email protected] or you can chat with us live @ http://bit.ly/HHL6ZX. Thank you.
Maria
Simple Mobile
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