Seagate GoFlex Home Support Question
Seagate GoFlex Home Support Question
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Question posted by psycmiles on May 27th, 2014
Goflex Home Agent Won't Connect
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Answer #1: Posted by waelsaidani1 on May 27th, 2014 4:41 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,797
Member since:
May 12th, 2013 Points: 19,501,797
7. Solving Problems Common Problems and Solutions 7. Solving Problems GoFlex Home is a plug and play device. However, in certain situations, the setup process may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during setup. • • Ensure that the supplied power adapter is securely connected to GoFlex Home and to a power source. If you are using a power strip, make sure it is turned on. Check that one end of your network cable is securely connected to the Ethernet port on GoFlex Home and the other end is connected to a functioning port on your network router. If the network cable is securely connected and the light is amber, the network cable or the Ethernet port may not be functioning properly. To test this, connect the network cable to a different port on your router. If there is still no connection, try a different Ethernet cable. Make sure your router is turned on. • Ensure that your router gives out IP addresses to computers on your network (DHCP) and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If it is not, you will have trouble connecting to GoFlex Home. If you need assistance enabling DHCP on your router, see your router documentation. Ensure that your home network isn't down or disabled, and that your Internet service isn't disrupted. • Common Problems and Solutions This section provides suggestions for solving common problems. Why can't I create a new user account? You may have exceeded the number of user accounts allowed. GoFlex Home includes five user accounts, including the home network manager who set up GoFlex Home initially. To create a new user account, you must either delete an existing account (if someone has left the household, for instance) or upgrade to unlimited user accounts by subscribing to Seagate Share Pro. See page 8 for more information. Why won't my computer connect to GoFlex Home? If you have installed the GoFlex Home software on your computer but it won't connect to GoFlex Home, check that your home network is working properly and that the GoFlex Home device is properly connected and powered on. If other computers are successfully connected to GoFlex Home, you may have exceeded the number of computers allowed. GoFlex Home includes licenses for five computers. To add another computer, you must either delete an existing user account (which disconnects their FreeAgent® GoFlex™ Home User Guide 72
Related Seagate GoFlex Home Manual Pages
Product Information - Page 1
... up multiple PC and Mac® computers in the home
• Store files in a central location that can be upgraded simply by connecting to the USB port on the GoFlex Home network storage system, or you can plug a USB drive into the port to increase storage capacity. The GoFlex Home network storage system includes software to back up automatically and continuously...
Product Information - Page 2
...® 3, or later web browser • Windows® 7, Windows Vista®, Windows® XP or Mac OS® X 10.4.9 or later operating system
• GoFlex Home Network Storage System (includes network base and hard drive - When referring to change, without notice, product offerings or specifications. Seagate reserves the right to drive capacity, one gigabyte, or...
User Guide - Page 5
... the Internet, as well as connecting to your files from anywhere in your files on computers running the Windows operating system. About This Guide
This User Guide introduces the features of your files in this User Guide are clearly marked.
1. Introduction
The FreeAgent® GoFlex™ Home network storage system lets you to set up...
User Guide - Page 10
...
Power Adapter
Quick Start Guide
Ethernet Cable
Installation CD
Figure 3: Package Contents
2. Unpack the box and ensure you begin, then connect GoFlex Home: a.
2. Connect the supplied Ethernet cable to your router and to the power port on GoFlex Home. Setting Up GoFlex Home - b. Connect the supplied power adapter to a power outlet (DC 12V) and to the Ethernet port on...
User Guide - Page 11
Dock the drive into place. Drive Light: Solid white when ready
GoFlex Home Light: Solid green when ready
Figure 6: GoFlex Home Lights
If the GoFlex Home light is not solid green, wait about two minutes to make sure that GoFlex Home has had a chance to the network or can 't connect to fully start up;
Align the connector on the drive until...
User Guide - Page 17
...
17
To add a PC to add, then insert the GoFlex Home Installation CD. When it finds and connects your GoFlex Home. Step 6: Adding PCs to GoFlex Home
Note: You can use both PC and Mac computers with "Step 6: Adding PCs to GoFlex Home" on your GoFlex Home network storage system, you want to your home network can upgrade to unlimited users and computers (and add...
User Guide - Page 19
... Mac computers on your own computer:
• ComputersBackup • GoFlex Home Agent • SmartFolderShortcut (which opens the Seagate Share application in the printed Quick Start Guide). • Name, activate, and register GoFlex Home. • Install the desktop applications on your home network (or set up GoFlex Home is complete, each member of your household can access, where all...
User Guide - Page 20
... to create during setup.
1. Note: If you need to begin , make sure you have a pen and paper handy to download the installation software.
2. 3. Setting Up GoFlex Home - Mac
Step 2: Connecting GoFlex Home
Step 2: Connecting GoFlex Home
For instructions, see "Step 2: Connecting GoFlex Home" on your computer, then insert the GoFlex Home Installation CD. The main setup screen opens.
User Guide - Page 23
... again. On the main setup screen, click Step 2 Install Desktop Applications (Optional). 3. Enter an e-mail address that let you install these applications: • ComputersBackup • GoFlex Home Agent • SmartFolderShortcut • SmartWebShortcut
To install the desktop applications: 1. Click Next. The Welcome screen opens.
User Guide - Page 30
... (see page 28). 2. However, you shut down your GoFlex Home network storage system-permission required (see page 62).
• Try new applications for the first time during setup (see page 9), and you remain logged in : 1. Note:
Changing users on the Dashboard interrupts any computer that's connected to GoFlex Home, even if someone else's computer, allow them to...
User Guide - Page 47
... USB printer to the USB port on your GoFlex Home network storage system can also connect a USB hub to the GoFlex Home dock, then connect your USB printer by searching or browsing for information about sharing a printer, connecting to a network printer, or connecting to an Internet or intranet printer.)
To connect a USB printer to GoFlex Home: 1. TIP: You can share it , then follow the...
User Guide - Page 48
... your GoFlex Home network storage system, as Sonos®)
The media device must support one of supported file types. See your printer appears as a network device. Enjoying Your Files on a Digital Video Player or Game Console
You can be using it, too, on GoFlex Home from your computer, the same way you want, click the arrow that 's connected...
User Guide - Page 61
...
2. Click Submit. To connect to :
ftp://yourGoFlexHomeIPaddress
You can find the IP address of your GoFlex Home by (Mac) right-clicking the GoFlex Home Agent icon, selecting Preferences, and then selecting the GoFlex Home Found tab, or (Windows) by finding GoFlex Home in Seagate Share before using FTP (File Transfer Protocol). Under Server Preferences, click Network Services.
4. This is...
User Guide - Page 62
... new applications to your computer, manage user accounts, and manage your GoFlex Home network storage system has been set up, you . Your password is changed. You can be only be at any devices connected to GoFlex Home from the Seagate Share application or FTP connection. FreeAgent® GoFlex™ Home User Guide
62 If you can't complete a task included in...
User Guide - Page 64
... the on page 15
for a limited amount of the application.
Adding and Managing User Accounts
This section explains how to add a new user to your GoFlex Home network storage system, edit the details of existing user accounts, or remove a user account from the Seagate Dashboard
Note: Mac users-You must use Seagate Share to...
User Guide - Page 66
If you can also connect a USB hub to GoFlex Home, then connect additional devices to it directly to connect additional storage devices, such as a USB flash drive (also known as an External Storage folder on -screen instructions to Seagate Share (see page 28), then click Preferences. Updating the GoFlex Home Software
To get the most out of the GoFlex Home dock, or...
User Guide - Page 72
..., for solving common problems.
Why can't I create a new user account? If it won 't my computer connect to GoFlex Home, check that your home network is properly connected and powered on your Internet service isn't disrupted. Why won 't connect to GoFlex Home? 7. Solving Problems
Common Problems and Solutions
7. To add another computer, you need assistance enabling DHCP on...
User Guide - Page 74
... Problems
Decoding the GoFlex Home Lights
4. On your network storage system accesses their folders and files.
FreeAgent® GoFlex™ Home User Guide
74 7. During setup, someone on page 30 for more information.
Decoding the GoFlex Home Lights
The lights on the front of GoFlex Home on -screen instructions.)
To find GoFlex Home in the list of Network devices and check...
User Guide - Page 75
... your home network isn't down or disabled. (Open a browser on your GoFlex Home network storage system. FreeAgent® GoFlex™ Home User Guide
75
Finding More Help
The GoFlex Home network storage system ...back of the GoFlex Home dock-if they're not on and blinking, GoFlex Home is not connected to your network.)
• Ensure that the Ethernet cable connecting GoFlex Home to your ...
User Guide - Page 78
... Windows 12 shutting down 68 troubleshooting 72 updating the software 66 GoFlex Home Agent 19 installing 23
GoFlex Home light 6, 11
GoFlex Home Premium Subscription 71
H Help 75
Seagate Dashboard 29 Seagate Share 34 Hide Help Tips setting 63 Home Background Position setting 63
home network manager permissions 16, 65
Home page adding a background image 52 positioning the background image 63...
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