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Samsung WV60M9900AV/A5 Support Question

Samsung WV60M9900AV/A5 Support Question

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Question posted by Noel7573 on August 27th, 2023

Samsung Flexwash

The bottom of my Samsung flez washer will not spin out all the way. Its not unbalanced, its not clogged. I have no idea what to do. Please help.

Current Answers

Answer #1: Posted by Hanna0809 on August 28th, 2023 4:41 AM
Hanna0809

Member since:
July 22nd, 2023

Points: 21,130
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I'm not an appliance expert, but if your Samsung Flexwash washer's bottom isn't spinning properly despite not being unbalanced or clogged, you might want to check if there's any issue with the motor, belt, or control board. It could be a mechanical or electronic problem. It might be best to consult the user manual for troubleshooting steps or contact Samsung's customer support for assistance.

Answer #2: Posted by SonuKumar on August 27th, 2023 6:59 PM
SonuKumar

Member since:
May 9th, 2021

Points: 16,622,390
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Based on the information you have provided, here are some possible reasons why the bottom of your Samsung FlexWash washer is not spinning out all the way:

The drive belt is worn out or damaged. The drive belt is what transfers power from the motor to the drum, so if it's not in good condition, the drum won't spin properly.

The motor is faulty. The motor is what actually spins the drum, so if it's not working properly, the drum won't spin either.

The drain pump is clogged. The drain pump is responsible for removing water from the washer, so if it's clogged, the water won't be able to drain properly and the drum won't be able to spin.

The water level sensor is faulty. The water level sensor tells the washer how much water to use, so if it's not working properly, the washer may not be able to fill up enough water to spin the drum properly.

To troubleshoot the problem, you can try the following steps:

Check the drive belt. Make sure that it's not worn out or damaged. If it is, you'll need to replace it.

Check the motor. Make sure that it's turning freely. If it's not, you'll need to replace it.

Check the drain pump. Make sure that it's not clogged. If it is, you'll need to clear the clog.

Check the water level sensor. Make sure that it's working properly. If it's not, you'll need to replace it.

If you've checked all of these things and the problem is still not fixed, then you may need to call a qualified repair technician.

Here are some additional tips to help prevent this problem from happening in the future:

Always balance your loads. This will help to prevent the washer from becoming unbalanced, which can put a strain on the drive belt and motor.

Avoid overloading the washer. This can also put a strain on the drive belt and motor.

Clean the lint trap after every use. This will help to prevent the drain pump from becoming clogged.

Have your washer serviced regularly. This will help to catch any problems early on, before they become more serious.

I hope this helps!


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Related Samsung WV60M9900AV/A5 Manual Pages

User Manual - Page 2

...'s included Installation requirements Step-by-step installation Before you start Initial settings Laundry guidelines Guide to cleaning agents Operations Upper washer Lower washer Simple steps to start Samsung Smart Home Special features Maintenance General considerations Upper washer Lower washer 2 English WV60M9900A-03768A-00_EN.indd 2 4 4 4 5 6 8 8 10 14 15 18 18 19 21 25 35 35 35 38...
User Manual - Page 4

... responsibility to safely and efficiently operate the extensive features and functions of your washer's many benefits and features. Please follow them explicitly. Please take full advantage of your nearest service center or find help and information online at www.samsung.com. Safety information Safety information Congratulations on the installation, use common sense, caution...
User Manual - Page 7

...socket that is not grounded correctly. This appliance must be positioned so that the socket is damaged, contact your nearest Samsung service center for service. Make sure that the power plug, the water supply taps, and the drain pipes are ... This may result in electric shock or fire. Do not ground the appliance to power the washer. • This may result in electric shock or fire.
User Manual - Page 8

...of the washer before using it. Do not turn off the water and power supplies immediately and contact your nearest Samsung service ... washer. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung ...alcohol or other flammable or explosive substances in the washer. • This may result in electric shock or fire....
User Manual - Page 9

... shock or fire. Do not insert your hand under the washer while it is operating (high-temperature washing/ drying/spinning). • Water flowing out of the outlet. •... standard fuse. • If the appliance needs to be slippery. Do not insert your nearest Samsung service center. • Failure to the product or injury. SAVE THESE INSTRUCTIONS WV60M9900A-03768A-00_EN....
User Manual - Page 10

.... • If the washer is used when it is broken, it may result in a water leak. Do not let children (or pets) play in or on your nearest Samsung service center. • ... or when reconnecting the water supply hose, open easily from the inside . Insert the laundry into the washer completely so that the water supply hose connectors are properly tightened. 10 English SAVE THESE ...
User Manual - Page 11

... damage to the washer, walls, floor, or clothing due to Samsung for domestic use only. Do not stand on the appliance or place objects (such as laundry, lighted candles, ...lighted cigarettes, dishes, chemicals, metal objects, etc.) on the care label. Do not wash, spin...
User Manual - Page 12

... heat from water cooling/heating devices. • This may result in burns. Do not operate the washer when the detergent drawer is hot. • This may result in the washer and do not wash, rinse, or spin laundry contaminated by the detergent input device. • Do not use a metal brush. Safety information Safety information...
User Manual - Page 13

...use natural hand-washing soap in the washer. • If it hardens and accumulates inside the washer, it may result in a water leak. Sort the laundry by color on the basis of all ...do so may result in injury due to the washer. Place socks and brassieres in a washing net and wash them with large buckles, buttons, or other laundry. Safety information Do not use hardened detergent. &#...
User Manual - Page 18

..., etc.) well out of the items, contact 1-800-SAMSUNG (1-800-726-7864). If your washer was damaged during servicing. WARNING Packing materials can be dangerous to prevent accidents when doing laundry. When you do not tip the washer over on its front. Never lay your washer and inspect it down to remove the carton base...
User Manual - Page 19

If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer. Installation 08 09 01 10 02 11 12 03 04 13 14 05 06 15 07 01 Lower detergent compartment ...
User Manual - Page 20

..., which may differ by model. • To purchase an accessory or lost part, contact a local Samsung service center or your retailer. • "WE272N*" is a pedestal dedicated to 9) of bolt caps provided...model. • The appearance of the washer and provided accessories may leak or burst, causing flooding and/or property damage. • Make sure rubber washers are inserted in each coupling of both ...
User Manual - Page 22

... the washer for the first time, check all connections at the water inlet hose fittings on a regular basis. Drain Samsung recommends ...may cause damage to minimize vibration and/or unbalanced loads. Flooring For best performance, the washer must be reinforced to belts, the pump,...washer to move slightly during the spin cycle. Or, it may cause the washer to turn off the taps when the washer...
User Manual - Page 27

... • Make sure you use a new water hose and that there are not bent or kinked. If the hose is a water leak, stop using the washer and contact a local Samsung service center. Installation WV60M9900A-03768A-00_EN.indd 27 English 27 2017-01-13 4:35:37
User Manual - Page 35

... the care label on . 2. and Delay End on . 2. NOTE Instead of the upper washer to start Calibration. 4. Laundry guidelines STEP 1 Sort Sort the laundry according to start Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washer. WV60M9900A-03768A-00_EN.indd 35 English 35 2017-01-13 4:35:41 Before you...
User Manual - Page 36

... less. Unbalanced laundry may be reduced. Turn clothing with other laundry. Make sure to wash improperly. Metal parts of your laundry items • Metal objects such as coins, pins, and buckles on clothing may cause abnormal vibrations that could move the washer and result in a laundry net. For bedding or bedding covers, the recommended maximum spin level...
User Manual - Page 37

... such as Tide HE, Wisk HE, Cheer HE or Gain HE*. If you start Upper washer Laundry guidelines Use the upper washer for stubborn or heavily soiled loads or loads larger than recommended. Use HE detergent only Your washer is designed to use high efficiency (HE) detergents. • For the best cleaning results, use...
User Manual - Page 39

...Aqua Pebble has a guide line (marked '20 ml') near its top, which is placed under the laundry. A WV60M9900A-03768A-00_EN.indd 39 English 39 2017-01-13 4:35:42 Do not exceed the ...max line (A). Add a recommended amount of fabric softener to the upper washer must be put the laundry over the Aqua Pebble. Otherwise, detergent may cause detergent residue. • Make sure...
User Manual - Page 40

... recommend you start 5. NOTE • It is normal for a small amount of water to be balanced on top of the laundry at the end of the wash, causing discoloration of your washer. Tipping the Aqua Pebble before adding fresh detergent. • Do not insert the Aqua Pebble into a folded item or between...
User Manual - Page 43

... to select a cycle. For more thoroughly. WARNING To reduce the risk of the cycle to remove laundry additives more information, visit the Samsung Smart Home page. Upper washer Control panel 01 02 03 04 05 06 07 08 Operations 01 Cycle bar 02 POWER 03 START/PAUSE (Hold to Start) 04 Status bar...

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