Samsung SMH2117S/XAC Support Question
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Question posted by steveghart on November 28th, 2020
Why Was The Latch So Poorly Designed?
We've owned the unit for about 7 years. During that time, the door latch has failed twice. We found out from the first failure that the entire door had to be replaced simply because the latch broke. Because of the electronics in the door, its replacement was very expensive. The replacement door broke about 8 months ago and we were VERY DISAPPOINTED to learn that a new door was no longer available. We're retired and on a fixed income, so we haven't replaced the microwave. Instead, we've been holding the door closed using magnets so that the interior light is shut off. To use the microwave, we have to stand in front and apply pressure to the door to enable it to work... the two magnets are not able to close the door sufficiently to allow cooking... just enough to shut off the light. To repeat words from the foregoing, we're VERY DISSAPOINTED... not just that the door was discontinued, but the quality of the latch was so ridiculously designed.
Current Answers
Answer #1: Posted by INIMITABLE on November 28th, 2020 12:24 PM
is hould have suggested a recall but seem you got it long ago. were are just a question and anwer site, but you can contact the company customer service for complains using this link below;
Complete Samsung customer service contact information
Complete Samsung customer service contact information
I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers
-INIMITABLE
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... 20L Microwave Oven The SAMSUNG 20L grill oven with cream exterior. Stylish Design The SAMSUNG microwave has a stylish design with ...Door opening type Pocket Handle Microwave distridution Turntable Max Cooking time 99'90" Clock The SAMSUNG microwave oven has an inbuilt clock that provides time and energy efficiency. 20L Grill The SAMSUNG microwave oven has a cavity of the cooking time... -
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Installation Instructions for installing an over the range microwaves regardless of this appliance requires basic mechanical and electrical skills. Note: Installation instructions are the same for all over -the-range microwave oven. Product failure due to improper installation is not covered under the Warranty. Installation of model number. Attachment : SMH7159WC install.pdf The ... -
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