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Samsung SMH2117S/XAC Support Question

Samsung SMH2117S/XAC Support Question

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Question posted by steveghart on November 28th, 2020

Why Was The Latch So Poorly Designed?

We've owned the unit for about 7 years. During that time, the door latch has failed twice. We found out from the first failure that the entire door had to be replaced simply because the latch broke. Because of the electronics in the door, its replacement was very expensive. The replacement door broke about 8 months ago and we were VERY DISAPPOINTED to learn that a new door was no longer available. We're retired and on a fixed income, so we haven't replaced the microwave. Instead, we've been holding the door closed using magnets so that the interior light is shut off. To use the microwave, we have to stand in front and apply pressure to the door to enable it to work... the two magnets are not able to close the door sufficiently to allow cooking... just enough to shut off the light. To repeat words from the foregoing, we're VERY DISSAPOINTED... not just that the door was discontinued, but the quality of the latch was so ridiculously designed.

Current Answers

Answer #1: Posted by INIMITABLE on November 28th, 2020 12:24 PM
INIMITABLE

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April 3rd, 2020

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is hould have suggested a recall but seem you got it long ago. were are just a question and anwer site, but you can contact the company customer service for complains using this link below;
Complete Samsung customer service contact information


I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers

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Related Samsung SMH2117S/XAC Manual Pages

User Manual (user Manual) (ver.1.0) (English, French) - Page 1

Please register your product at www.samsung.com/register 1-800-SAMSUNG (726-7864) ENGLISH SMH2117S_XAC_EN.indd 1 2011-08-08 9:28:00 SMH2117S Microwave Oven user manual This manual is made with 100% recycled paper. imagine the possibilities Thank you for purchasing this Samsung product.
User Manual (user Manual) (ver.1.0) (English, French) - Page 2

.... PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY A. It is particularly important that the oven door close properly and that CAUTION may result in minor personal injury or property damage. Call the service center for future reference. safety information Congratulations on your appliance. Please take time to read this manual do not cover...
User Manual (user Manual) (ver.1.0) (English, French) - Page 3

... the cord away from the microwave oven is specifically designed to properly grounded outlets. To reduce the risk of fire in use. 18. If materials inside the oven to facilitate cooking. To reduce...service facility for a short time before removing them in or on this appliance outdoors. When cleaning surfaces of the door and oven that come together when the door closes, use . 7. ...
User Manual (user Manual) (ver.1.0) (English, French) - Page 4

...Failing to do so may result in electric shock or fire. Keep all packaging material and examine the oven for the electrical current. Connect the oven to direct sunlight or water (rain drops). • This may result in the beginning of the oven, broken door latches... may vary when the microwave oven is not lined up correctly. Children... any circumstances. Cooking times may result in electric...
User Manual (user Manual) (ver.1.0) (English, French) - Page 7

... parts Warranty and service information 8 Setting up your microwave oven 9 Checking the control panel 10 Turning on the power for the first time 10 Setting the time 10 Child Lock 10 My Settings using your microwave oven Replacing the cooktop/night light Replacing the oven light Cleaning the grease filter Replacing the charcoal filter troubleshooting 23 appendix 23 warranty 23...
User Manual (user Manual) (ver.1.0) (English, French) - Page 8

... Samsung Customer Service. (Refer to the "Warranty and service information" on page 8.) Microwave oven (SMH2117S) Shelf Glass Tray Roller Guide Ring Warranty and service information To help us to serve... register online at the center of the door. 2. Open the door by mail. setting up your microwave oven Be sure to follow these numbers in the spaces provided below . Registration Card ...
User Manual (user Manual) (ver.1.0) (English, French) - Page 9

01 Setting up your microwave oven Checking the control panel See page 10-11 See page 12 See page 15 See page 14 See page 14 Display See page 13 See page 16 See page 10-11 See page 15 See page 10 SMH2117S_XAC_EN.indd 9 See page 16 See page 10 See page 10 See page 10-11 setting up your new microwave oven _9 2011-08-08 9:28:02
User Manual (user Manual) (ver.1.0) (English, French) - Page 10

... the display turns on after four seconds with: PLEASE PRESS CLOCK AND SET TIME OF DAY This will also occur after a power failure. Press (times) 1 2 3 4 5 Delay off control 1 Sound ON 2 Sound ...current time. For example, press it twice to cook it for timing up your new microwave oven using your new Samsung microwave oven. The number of minutes. For example, if the current time ...
User Manual (user Manual) (ver.1.0) (English, French) - Page 11

... results The shelf gives you press the ECO MODE button once, the display will go out and the microwave shifts to set the microwave so the light turns on and off time. 7. SMH2117S_XAC_EN.indd 11 using your microwave oven Set Timer button You can set the light on the lower level: • Multiply the reheating...
User Manual (user Manual) (ver.1.0) (English, French) - Page 12

...oven. Place on a microwave safe plate and cover with a lid or plastic wrap. Always use the Auto Sensor cooking feature continuously. Do not use microwave-safe containers and cover with plastic wrap. To avoid poor... each potato several times with your microwave oven SMH2117S_XAC_EN.indd 12 2011-08-08 9:28:03 Press the Enter/Start button and the oven will show SELECT MENU...
User Manual (user Manual) (ver.1.0) (English, French) - Page 13

... using your microwave oven Sensor reheating table Follow the instructions below when defrosting different types of the food has defrosted. Shielding roasts and pieces of steak using additional time and power.... the plate. The food is displayed, the oven will read TURN THE FOOD OVER twice during the defrosting process. Open the oven door, and turn the chicken over and shield any...
User Manual (user Manual) (ver.1.0) (English, French) - Page 14

.... 2 Hot dogs 3 French fries (frozen) Frozen sandwiches (in a microwave-safe container. 1 1 cup chips or 1 bar When the oven beeps, stir the chocolate and restart the oven. The display will show SELECT MENU 1 TO 4. (Refer to the ... the available options. 2. Stir well after heating. 14_ using your microwave oven SMH2117S_XAC_EN.indd 14 2011-08-08 9:28:03 Let stand for 1 minute.
User Manual (user Manual) (ver.1.0) (English, French) - Page 15

... show : PRESS START OR ENTER NEXT STAGE COOKING TIME. 3. Multi-stage cooking 1. Sprinkle with its own time length and power level. Press the Power Level button. 3. To set the Power Level to set a cooking time and power level for the serving size). 3. Microwave Cooking Times & Power Levels Your oven allows you to 2 minutes. Press the Start...
User Manual (user Manual) (ver.1.0) (English, French) - Page 16

... Recommended Quantity Liquid 1-2 cups Dry 5-10 oz. button twice to 99 minutes 99 seconds. 1. Do not preheat for one stored Custom Cook setting at a time. To retrieve a Custom Cook setting, press the Custom ... For food to cook in your microwave oven for up to by Food Type. After one set the power level from memory to enter the cooking time. Some frozen foods are the amounts...
User Manual (user Manual) (ver.1.0) (English, French) - Page 17

... if boilable or oven-proof. Although microwaves do the same. Keep this in the microwave oven is not recommended as candy can receive more microwave energy. The oven will be hotter ...faster than lighter foods. Always use the minimum cooking time and check the food occasionally to prevent overcooking. Stirring Open the microwave door and stir foods such as potatoes, take longer ...
User Manual (user Manual) (ver.1.0) (English, French) - Page 19

...your microwave oven to 1.5 lbs. Cook them from bursting. Always pierce whole eggs to 1.5 lbs. Generally, the denser the food, the longer the standing time. (The standing time refers to the time ...Cook at Medium for 30 to 1½ hours until mixture boils and thickens slightly, stirring twice. Cook at High for five minutes before cooking. flour ½ tsp. Add flour, salt...
User Manual (user Manual) (ver.1.0) (English, French) - Page 20

... 5 minutes. cleaning and maintaining your microwave oven Keeping your microwave oven periodically to clean spills on the inside or outside of warm water and detergent. Rinse and dry. Wash the glass door with plastic wrap; apple cider vinegar 1. Cook at High power for extra freshness) into a four-cup measuring glass. stir twice. Reserve 1 Tbs. Cover with...
User Manual (user Manual) (ver.1.0) (English, French) - Page 21

... unplug the oven from the oven. 5. Remove 2 screws securing LED lamp board. 5 Replace LED lamp ...door or door seals are wearing gloves to avoid injury from time to distribute the microwave energy within the oven cavity. You can not pull it from the power outlet and contact your food and optimum performance of the oven. Reconnect the power cord and confirm the operation of this unit...
User Manual (user Manual) (ver.1.0) (English, French) - Page 22

... the vent grille mounting screws (2 middle screws). 4. The filter angle CLEANING ThE GREASE fILTER Your microwave oven has two metal reusable grease filters. Replace the vent grille and 2 screws and close the door. Unplug the oven or turn off the power at least once a month, or as required. Remove the cover by turning it...
User Manual (user Manual) (ver.1.0) (English, French) - Page 23

... no charge as stipulated herein, with your microwave: Problem Solution The display and/or the oven is longer. Reset the clock and any metallic utensils, cookware, or metal ties. Reset the circuit breaker or replace any blown fuses. Move your TV or radio. Specifications Model number SMH2117S Oven Cavity : 2.1 cu ft Timer : 99 minutes, 99...

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  • General Support
    ... 20L Microwave Oven The SAMSUNG 20L grill oven with cream exterior. Stylish Design The SAMSUNG microwave has a stylish design with ...Door opening type Pocket Handle Microwave distridution Turntable Max Cooking time 99'90" Clock The SAMSUNG microwave oven has an inbuilt clock that provides time and energy efficiency. 20L Grill The SAMSUNG microwave oven has a cavity of the cooking time...
  • General Support
    Installation Instructions for installing an over the range microwaves regardless of this appliance requires basic mechanical and electrical skills. Note: Installation instructions are the same for all over -the-range microwave oven. Product failure due to improper installation is not covered under the Warranty. Installation of model number. Attachment :  SMH7159WC install.pdf The ...
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