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Roku N1100 Support Question

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Question posted by Anonymous-44596 on December 4th, 2011

Recently Purchased Roku Player And I Can Not Connect To My Router.

I keep receiving a code14 error. I verified my network and password are correct. Not sure what else I need to do. I have other devices that have connected with no problem

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Answer #1: Posted by Anonymous-49126 on January 21st, 2012 4:53 PM

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Anonymous-49126

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I was recently working with the ROKU 2 XS and had similar issues.

Although some recommendations indicated that you should perform the setup with a hard wire connection, and then configure the wireless while still hard wired from the settings menu of the Roku. I'm not entirely convinced that it was necessary.

I found that the security mode of the router may have been the culprit. I found that WPA2-PSK security did not work. Some info from Roku validates this as a big possibility. Recommend trying without security. I ended up using WPA-PSK on an Airlink 101 XR MIMO router. Also, I needed to unplug the ROKU device between router configuration changes. I found that once the ROKU failed, it could not seem to recover properly until I did that.

Hope this helps.

Related Roku N1100 Manual Pages

Getting Started Guide - Page 2

© 2009-2012 by Roku, Inc. All rights reserved. Other brand and product names are registered trademarks of their respective holders. Roku and the Roku logo are trademarks or registered trademarks of Roku, Inc.

Getting Started Guide - Page 3

What's in the Box Roku player Enhanced remote control 2 x AA batteries for remote A/V cable RCA to 3.5mm Power adapter

Getting Started Guide - Page 5

For supported file types, visit roku.com/usb. F Ethernet port - Connects your storage capacity for 10 seconds (a feature you notice? Flashes slowly when the Roku player starts up. Lets you increase your Roku player to a wired network with the included power adapter. E A/V port - G Reset button - Resets your Roku player to a 120V AC power source with an Ethernet cable ...

Getting Started Guide - Page 6

What You Need Roku player TV (HD or standard definition) A/V cable (included) OR HDMI cable (sold separately) Router High-speed Internet connection (DSL or cable modem) Pssst! For wired networks, you'll also need an Ethernet cable (not included). Your router can be wireless (any Wi-Fi) or wired.

Getting Started Guide - Page 7

... it supports HDMI video pass-through. We've only got four... CONNECT YOUR PLAYER Connect your Roku player to your TV in the diagram below: • Connect one of your Roku player. • Connect the other end to route video and audio directly through your TV. GOT A RECEIVER? HDMI also supports 5.1 surround sound (where available). Because HDMI outputs digital video and...

Getting Started Guide - Page 8

... on your TV, use a single connector into the Roku player to the A/V port on the back of your Roku player was custom-built for Video IN, then match the Yellow/Red/White ports). • Connect the other end to carry video and stereo audio. IT'S SPECIAL. Because the Roku 2 XS is so small, we use the included...

Getting Started Guide - Page 9

What To Do Step 2 POWER UP KEY COMPONENTS In this step, we'll make sure all systems are GO! First, power your Roku remote by inserting the included batteries: • Turn the remote control over and locate the rectangular battery door on the rear of the unit. • ...

Getting Started Guide - Page 10

...? What To Do Step 2 (CONTINUED) Next, power on your Roku player by connecting it to a wall outlet using the included power adapter, like this: Finally, power on your TV or TV remote to fill the screen. If your TV does not display a Roku screen, make sure your TV input matches the physical connection used to connect your Roku player.

Getting Started Guide - Page 11

...'T place your inner geek. You can grab that Roku remote and jump right into Guided Setup. it ! When prompted, select "Wireless" as your network connection and have your network name and password ready to place your Roku player: • DO place your player within range of available networks. • Enter your player in an enclosed cabinet; DOs and DON'Ts...

Getting Started Guide - Page 12

What To Do step 3 (CONTINUED) WIRED: If you use your Roku remote to select "Wired" from the on-screen network options. • Connect one end to the Ethernet port on the back of your Roku player. • Connect the other end to an open Ethernet port on your router. Simply make the two connections depicted in the diagram below, and then use a wired network, this step is a snap.

Getting Started Guide - Page 13

... on the following pages, to your new account. Continue using that links your player to personalize your Roku account online at roku.com/link. YOUR ROKU ACCOUNT: During Guided Setup, you authorize purchases of apps and games from the Roku Channel Store. Your Roku player will only be charged if you 'll be prompted to create your computer...

Getting Started Guide - Page 14

We designed it to be incredibly intuitive for watching TV and great for gaming, too! KNOW YOUR roku REMOTE The Roku remote should feel right at home in your hand. A B C E D F G H I J K

Getting Started Guide - Page 15

[BACK] Return to previous screen [HOME] Return to Roku home screen [UP] or [DOWN] Move up or down; [LEFT] or [RIGHT] Move left or right [INST REPLAY] Replay last 7 seconds of ...[A & B] Action buttons for gaming [Status LED] Displays remote usage information Cool: Because your enhanced remote uses radio frequency instead of infrared, you don't need to have a direct line of sight to your Roku player!

Getting Started Guide - Page 17

... output (usually HDMI or composite video) used with a home theater receiver, make sure the HDMI cable from your Roku player is connected to an HDMI-in port on your receiver and the HDMI cable from an HDMI-out port on your receiver is connected to your wireless home network during guided setup: • If you are not getting 3 or...

Getting Started Guide - Page 18

...; Make sure you select the correct wireless router name on the "Choose wireless network" screen. • Make sure you input the correct password, if your network is security-enabled (password is case sensitive). • If you have turned off SSID broadcasting on your wireless router, you can add your Roku player flashes once each time you press a remote button, the problem is not...

Getting Started Guide - Page 19

... by following these steps: 1 Be sure to turn off or move other devices that are near the Roku player. 2 Open the Roku remote battery compartment using the instructions in Step 2. 3 Place the Roku remote in battery compartment) IF YOU COULDN'T FIND WHAT YOU NEED: Visit roku.com/support for 3 seconds. 5 Try using the Roku remote again. PAIRING YOUR REMOTE...

Setup Guide - Page 1

Put two AAA batteries (included) in the Remote Slide the top panel upward to open the remote. Your Roku Digital Video Player IR receiver Status light Reset button Optical audio Component video 1 Inserting the Batteries in your remote. S-Video USB port Composite Audio (XR model only) video Home HDMI Ethernet Power Left Select Reverse scan Play/Pause Up Right Down Forward scan

Setup Guide - Page 2

...; Video/Audio quality may be compromised based on the speed of your player for your network. 2 Connecting Your Player to Your TV Make sure your TV is on alternate setups, see the Roku Video Media Player User Guide at roku.com/support. TIP: For Wireless you don't need : • Wireless Network name (SSID) • Security Key or Passphrase Internet router Or Wired...

Setup Guide - Page 3

...receiving antenna • Increase the separation between the equipment or devices • Connect the equipment to an outlet other than the receiver...of supplied data cable is encouraged to try to correct the interference by one or more channels. &#...and product names are registered trademarks of Roku, Inc. To move through items a page at your player. 5 Finding Channels and Media Finding ...

Setup Guide - Page 4

... or Right to roku.com/support. To scan faster, press the scan buttons again. Getting Help Online support Check out these sites for web help: • For questions on your channel account and finding media, go to your channel's website. • For questions on setting up your digital media player, go to...