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Ricoh Aficio MP 3352 Support Question

Ricoh Aficio MP 3352 Support Question

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Question posted by saikrishnasowjanya on May 7th, 2013

Sp 3352, Sc 899,error Code

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Answer #1: Posted by freginold on May 7th, 2013 1:17 PM
This answer was accepted by the poster of the original question.
freginold

Member since:
December 20th, 2011

Points: 23,253,885
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Hi, sc899 on an MP 3352 is a software error.  If the error doesn't go away when you turn the machine off and back on, you may need to either have the firmware updated or have the controller board replaced.

Related Ricoh Aficio MP 3352 Manual Pages

Security Target - Page 1

Copyright (c) 2011 RICOH COMPANY, LTD. All rights reserved. This document is a translation of Aficio MP 2352/2852/3352 series Security Target are reprinted with written permission from IEEE, 445 Hoes Lane, Piscataway, New Jersey 08855, from IEEE 2600.1, Protection Profile for Hardcopy Devices, Operational Environment A, Copyright © 2009 IEEE. Date : 2011-12-19 Version : 1.00...
Security Target - Page 8

... Aficio MP 2352, Ricoh Aficio MP 2852, Ricoh Aficio MP 3352, Savin MP 2352, Savin MP 2852, Savin MP 3352, Lanier MP 2352, Lanier MP 2852, Lanier MP 3352, nashuatec MP 2352, nashuatec MP 2852, nashuatec MP 3352, Rex-Rotary MP 2352, Rex-Rotary MP 2852, Rex-Rotary MP 3352, Gestetner MP 2352, Gestetner MP 2852, Gestetner MP 3352, infotec MP 2352, infotec MP 2852, infotec MP 3352 "Fax Option Type 3352...
Security Target - Page 9

... Overview This section defines TOE Type, TOE Usage and Major Security Features of TOE. 1.3.1 TOE Type This TOE is an MFP, which is an IT device that inputs, stores, and outputs documents. 1.3.2 TOE Usage The operational environment of the TOE is illustrated below and the usage of the TOE is outlined...
Security Target - Page 11

... printing of documents using a Web browser installed on the client computer, - Firewall A device to relay communications between the MFP and maintenance centre. SMTP Server A server used by the...for input information from network attacks via network interface is applied. RC Gate An IT device used when External Authentication is not implemented in the TOE. Copyright (c) 2011 RICOH COMPANY...
Security Target - Page 14

...of the components that constitute the TOE, is installed on the TOE and consists of the following devices: key switches, LED indicators, an LCD touch screen, and Operation Control Board. Engine, which is... MFP Control Software. Engine Unit The Engine Unit consists of Scanner Engine that is an input device to read paper documents, Printer Engine that is installed in which is one of the TOE ...
Security Target - Page 15

...-3]. MP 2352/MP 2852/MP 3352 MP 2352/MP 2852/MP 3352 Aficio MP 2352/MP 2852/MP 3352 Operating Instructions About This Machine D120-7523 - Scanner, Printer, PCL, and PCL Font are available for HDD encryption realisation. Guidance document sets will be inserted into or removed from the client computer. MP 2352/MP 2852/MP 3352 MP 2352/MP 2852/MP 3352 Aficio MP 2352/MP 2852/MP 3352 Operating...
Security Target - Page 16

...7304 - MP 2352/MP 2852/MP 3352 MP 2352/MP 2852/MP 3352 Aficio MP 2352/MP 2852/MP 3352 Manuals and Safety Information for This Machine D120-7500 - Help 83NHCCENZ1.00 v122 FCU - Notes on Security Functions D120-7556 - All rights reserved. MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP Aficio MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP Manuals...
Security Target - Page 17

...-7900 - MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP Aficio MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP Operating Instructions Troubleshooting D120-7535 - Quick Reference Scanner Guide D595-7318 - MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP Aficio MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP Manuals...
Security Target - Page 18

... RC Gate. Direct User The "user" referred to four MFP administrators can be used. An IT device connected to normal users. The administrator means the user registered for Administrators MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP Aficio MP 2352SP/MP 2852/MP 2852SP/MP 3352/MP 3352SP D595-7801 - Manuals for TOE management. Help 83NHCCENZ1.00 v122 FCU - The direct users...
Security Target - Page 25

... The Residual Data Overwrite Function is to specify encrypted communication. Software Verification Function The Software Verification Function is to verify the integrity of the executable codes of the MFP Control Software and FCU Control Software and to ensure that they can be enabled using the fax driver to overwrite specific patterns...
Security Target - Page 27

... Authentication and Kerberos Authentication. The minimum combination of the characters and symbols that can be a combination of two or more types of behaviour to IT devices by users). Level 1 requires a password to end. For these operations the Scanner Function is also referred to use the TOE. External Authentication implemented in the...
Security Target - Page 30

... PP to is as follows: - The selected SFR Packages from the PP are demonstrable conformant is: PP Name/Identification Environment A : 2600.1, Protection Profile for Hardcopy Devices, Operational Version : 1.0, dated June 2009 Notes: The PP name which is published in Operational Environment A (IEEE Std 2600.1-2009)". 2.3 Package Claims The SAR package which...
Security Target - Page 31

...product type by the PP is neither increased nor decreased. Also, the description is the Hardcopy devices (hereafter, HCDs). Copyright (c) 2011 RICOH COMPANY, LTD. The HCDs combine these augmented security...both other organisational security policies in the PP. The HCDs consist of the scanner device and print device, and have , and equips the functions that conform to the PP. If...
Security Target - Page 36

... TOE is placed in the TSF. P.SOFTWARE.VERIFICATION Software verification Procedures shall exist to self-verify executable code in a restricted or monitored area that provides protection from unauthorised disclosure or alteration, and shall be reviewed... policies and procedures. P.RCGATE.COMM.PROTECT Protection of storage devices The data stored on the HDD inside the TOE shall be encrypted.
Security Target - Page 39

O.STORAGE.ENCRYPTED Encryption of storage devices The TOE shall ensure that the data is encrypted first ...IT Environment OE.AUDIT_STORAGE.PROTECTED Audit log protection in trusted IT products If audit logs are exported to self-verify executable code in the TSF. Copyright (c) 2011 RICOH COMPANY, LTD. O.SOFTWARE.VERIFIED Software verification The TOE shall provide procedures ...
Security Target - Page 43

... TOE to users who follow the security policies and procedures of their organisation. By O.SOFTWARE.VERIFIED, the TOE provides measures for self-verifying the executable code of the TSF. T.CONF.DIS is countered by these objectives. By O.USER.AUTHORIZED, the TOE requires identification and authentication of users, and users are authorised...
Security Target - Page 58

... TSF shall maintain the following quality metrics]. (1) Usable character and types: Upper-case letters: [A-Z] (26 letters) Lower-case letters: [a-z] (26 letters) Numbers: [0-9] (ten digits) Symbols: SP (spaces 33 symbols) (2) Registrable password length: For normal users: No fewer than 128 characters. The MFP administrator specifies either Level 1 or Level 2 for each user...
Security Target - Page 66

... provide reliable time stamps. FPT_TST.1.3 The TSF shall provide authorised users with the capability to verify the integrity of [selection: [assignment: the stored TSF executable code]]. FPT_TST.1.2 The TSF shall provide authorised users with the capability to verify the integrity of [selection: [assignment: the audit log data file]]. Dependencies: No dependencies...
Security Target - Page 83

...letters: [A-Z] (26 letters) Lower-case letters: [a-z] (26 letters) Numbers: [0-9] (ten digits) Symbols: SP (space 33 symbols) (2) Registrable password length: - For MFP administrators and a supervisor No less than the ...information after the TSF reliably identifies and authenticates the input information from an IT device to access the TOE via LAN interface. When the TOE receives a certificate...
Security Target - Page 92

...so that unauthorised intrusion from telephone lines to verify the integrity of the executable codes of the MFP Control Software and FCU Control Software and confirm that the ... the hash matches its original value or the certificate verification fails, the TOE displays the error message and becomes unavailable. Page 91 of 91 7.9 Software Verification Function The Software Verification Function...

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