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This is a common failing with headphones after a time, but if yours as you say are new they are defective. Return them to the retailer if possible; otherwise exercise the warranty. For warranty information, use the contact information at https://www.contacthelp.com/polaroid.

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Why does my Polaroid TV have no sound?

Sound delay on your POLAROID TQL19R4PR002

If this has been set on your POLAROID TQL19R4PR002, go to the "Menu" of your decoder, and go to "Settings". Then select "Picture & Sound". Continue in "Sound Adjustment", and deactivate Dolby Digital on the HDMI output by selecting "No". The sound must be returned to normal.

Why is my speaker connected but no sound?

Make sure that the speaker has a BLUETOOTH connection with the BLUETOOTH device. Pair the speaker with the BLUETOOTH device again. The volume of the speaker or BLUETOOTH device may be low. ... If a cord is connected to the AUDIO IN jack of the speaker or to the BLUETOOTH device, unplug it.

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