Plantronics K100 Support Question
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Question posted by gclarke on December 14th, 2015
Plantronics K100 Hands Free Keeps Disconnecting And Reconnecting
I have new Samsung Galaxy S6. Subject hands free keep disconnecting and reconnecting when successfully paired. Have tried deleting and pairing again. Unit was perfect with Galaxy S4 Mini.
Current Answers
Answer #1: Posted by TommyKervz on December 14th, 2015 8:15 AM
Here are the most common reasons why a Bluetooth headset keeps disconnecting
- If the battery is not fully charged disconnections are more likely. Bluetooth headsets vary in how quickly the battery life runs out. When using a new headset, it is best to monitor how or if a low battery indicator hinders its effectiveness. It's best to keep the device fully charged.
- It's possible that there is interference from another device. For example, some Bluetooth headsets, are capable of connecting to more than one device. If two users are attempting to use the same unit, the Bluetooth will interface with the primary connection first
- If the Bluetooth headset is not compatible with the device it's trying to connect to, such as a cell phone, smartphone or PC, it will malfunction while in use. Check the headset specifications before purchasing. And seek the assistance of the sales representative
- There may be too many apps running in the background of the device the Bluetooth is attempting to pair with. Certain applications cause interference with the connection, and some devices are limited in the number of applications that can run concurrently. If in doubt, check with the headset manufacturer
- Too much distance between the Bluetooth headset and the connected device can cause dropped connections. The maximum range for most headsets is 32 feet/10 meters. Try moving closer to the device you are connected to. And check the specifications on your headset to see how close you need to be for maximum connectivity.
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