How Do You Connect To Netflix When An Error Code Comes Up. Ive Tried All Prompts

The screen on my smart tv reads "we're having a problem connecting to Netflix. Please try again or visit netflix.com/help code nw-2-5 Try again, more details, or exit are the additional options. Ive been to the website and i followed instructions to reboot from a smart tv...disconnecting the modem and tv for 30 sec (actually longer) and then trying again along with unplugging the smart tv.Please help or im cancelling my service

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Answer #1: Posted by BestTeam on October 1st, 2020 3:13 AM

BestTeam

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Some devices may ask you to log in, sign in, activate a device, or connect a device to your Netflix account, even though you've done so in the past.

If your device asks you to sign in each time you connect to Netflix, there may be a technical problem preventing the device from staying connected to your Netflix account. Follow the steps for your device smart TV below to fix the problem.

1)If your device allows you to search for TV shows or movies by title:

Ensure that your device has the latest firmware installed. If you need help checking for a firmware update, please contact your device manufacturer. If a firmware update isn't available, or does not resolve your issue, you may need to perform a factory reset. Contact your device manufacturer if you need assistance.

2)If your device does not allow you to search for TV shows or movies by title:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned by the device manufacturer. Sometimes, two separate devices may end up with the same ESN. In these extremely rare cases, another Netflix member activating their device will cause your device to deactivate, and vice versa.