Netflix Not Responding

My netflix won't load properly and then freezes

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Answer #1: Posted by elyshaedwardss on June 4th, 2014 10:13 AM

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elyshaedwardss

Member since:
June 4th, 2014

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Hello, i had this problem with netflix, hence why i don't use it anymore:( it did resolve a couple of times by me deleting and reinstalling the app, in the end i had to get in contact with netflix themselves, im sorry to say they wasnt much help, tried to blame it on my devices being slow (yet everything else works) they did refund me the money i had paid for that months membership though which was alright, may of just been me, give them a call and see what they say, dont want too put you off from my bad experience, good luck though:)

Answer #2: Posted by StLFanMan on June 4th, 2014 9:49 AM

StLFanMan

Member since:
August 14th, 2013

Points: 1,576,405

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Try this article and see if this works for you:

https://help.netflix.com/en/node/461

If this doesn't work, then I would recommend trying to reset/reload Netflix and see if it resets itself. If not, you can try and deactivate Netflix on your device, then re-install it & login. Still having issues, then I would advise speaking with Netflix directly:

Netflix: 1 (866) 579-7172