Films Will Not Play.

Since your matter requires customer service, please refer to help.netflix.com for appropriate contact information. The help center includes how to use Netflix, answers to billing and account questions, how to recover your Netflix log in and troubleshoot errors.

From the above given link, you can access their Live Chat located below the right side of the page, to speak with one of their customer service agent.

You may check the viewing activity and more detailed information on recent account use by clicking the link below

https://help.netflix.com/en/node/1018?catId=en%2F130

Hope I was able to help

There are two reasons you are receiving this message...

1) If you've shared your Netflix account with friends or family, they may be using Netflix while you're trying to watch. The number of users that can stream at the same time will depend on your Netflix plan. You can see the limit for your account, as well as other plan options, on the Change Plan page.

Solution: Make sure that no one else is using your account before trying to stream again.

If you're not sure what other device was streaming, check out your recent streaming activity. If you see anything you don't recognize, check out our steps for addressingUnrecognized Streaming Activity on Your Netflix Account.

2) Netflix detects that you've stopped watching a movie or TV show when you press Stop on the player, or when you've watched all the way through. If Netflix playback is interrupted while a movie or TV show is still streaming (like losing Internet connectivity or turning off your device mid-stream), Netflix may not receive the message that playback has stopped. In that case, trying to play a movie or TV show again will result in an additional Netflix stream, which counts against your stream limit.

Solution: The error message will go away on its own, but it may take up to 2 hours.

If this doesn't help, try contacting Netflix Customer Service for further assistance. 1-866-579-7172

For faster service, enter code 045370when prompted on the call.