Never Ordered Netflix But Visa Account Charged. Don't Know How They Got Our#

My husband and I are only ones living in our home. Neither of us ordered Netflix, have not used Netflix, and do not want Netflix. Our Visa account was charged July 26 and today Aug 31. We do not give out our credit card information and have notidea how they got our Visa card #. How do we cancel and get a refund? Is there anyway you can inadvertantly order Netflix without knowing? LuAnn

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Answer #1: Posted by anyavnclv on October 7th, 2010 9:05 AM

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anyavnclv

Member since:
July 11th, 2010

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Hi LuAnn,

Wow, I am sorry to hear about the sudden charges you are receiving.

Helpowl.com is a help site where its members answer questions based on their past experiences and knowledge of certain companies.

That said, your message will not forward to Netflix, however I have posted the toll free customer service number for them here.

1-866-716-0414

I am a Netflix customer, and when I had billing issues they resolved them quite quickly, so I am sure they will be able to help you out.

Have a great day!

Answer #2: Posted by spuddud77 on November 15th, 2010 5:45 PM

spuddud77

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November 10th, 2010

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there was some mistake somewhere. either someone got your card # or really just about anything. just call visa and cancle that order and call netflix and make them aware of the situation as well.