Motorola HX550 Support Question
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Question posted by ronalddlewis on June 11th, 2014
No Sound To Receiving Party Of Phone Call On Bluetooth
when I activate my HX550 I can hear the person speak to me but they can't hear me talk. What should I do?
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Related Motorola HX550 Manual Pages
HX550 Quick Start Guide - Page 3
Congratulations
Your Motorola HX550 Bluetooth® headset delivers everything you just how easy your headset into this handy guide, and in a matter of this guide. So go on, check it out.
Congratulations 1 Always obey... we'll show you need to use. We've crammed all of the main features of your headset is to stay connected including clear calls, hands-free texting, and custom comfort.
HX550 Quick Start Guide - Page 4
Your headset
the important parts
Call Button
Microphone
Micro USB Charging Connector
Volume Button (on side)
Earhook
Ear Speaker
Status Light (on side)
Boom Microphone
2 Your headset
HX550 Quick Start Guide - Page 9
... off " on page 4
for help ). When connected, you hear "Welcome to your phone to the Motorola HX550. When your headset successfully pairs with your headset.
2 Turn on the Bluetooth feature on your phone. 3 Turn on your headset (see "Wear it" on & off any Bluetooth devices previously paired with your phone, you hear "pairing complete". Ready to pair". 5 Follow the voice prompts...
HX550 Quick Start Guide - Page 10
...". 6 Follow the voice prompts to connect your phone to your headset. When you hear "phone 2 connected", your headset is now your primary phone (or "phone 1") for help).
3 Turn on the Bluetooth feature on your phone. 4 Turn on your headset. 5 Put the headset on the first phone while the second phone is connected. Pair & connect a second phone (Optional)
1 Turn off " on page 4 for voice...
HX550 Quick Start Guide - Page 11
If your first phone. Your headset and phone will connect automatically. Test your connection
1 Place the headset on your ear. 2 On one phone, dial the number you hear ringing on your phones and headset are successfully connected, you want to turn your phone's Bluetooth feature is on .
Repeat for the second phone. If reconnection fails, turn on the headset. For daily use, make...
HX550 Quick Start Guide - Page 12
...Calls Press the Call button. Press the Call button. Press the Call button and you hear "mute on" or "mute off". To... answer call
reject call
make a voice... button. Press and hold a Volume button until you hear an audio tone. Say "ignore" or press and hold both Volume buttons until you hear an audio tone.
Calls
it's good to talk Note: Some features and phone/network dependent.
HX550 Quick Start Guide - Page 13
... caller's number, then you hear "call from " on the desired phone. Note: Some features are phone/network dependent.
Enhanced call features
Note: These features don't work for second incoming calls. Calls 11
Tip: When connected to two phones, follow the voice prompts to ignore a call
CALLER ID
If your phone knows your voice to answer...
HX550 Quick Start Guide - Page 15
your headset
if light shows... three blue flashes powering on/off
steady blue
pairing/connect mode
rapid blue/purple connection successful flashes
quick blue flash
incoming/outgoing call on phone 1
quick purple flash incoming/outgoing call on phone 2
slow blue pulse connected (on a call)
slow blue flash
standby (connected to one phone)
slow green flash...
HX550 Quick Start Guide - Page 17
... default
Caution: This action erases all pairing information stored in your headset. • Caller ID • Voice prompts • Multipoint (two phone) connections • WBS (Wide-band Audio) on/off Follow the voice prompts to these settings. Note: Some features are phone/network dependent. Settings
make changes to make some changes Note: Features...
HX550 Quick Start Guide - Page 18
... Call button and both Volume buttons until you hear "ready to pair." we've got solutions
My headset will not pair with the headset are turned off and on in blue and you hear "Welcome to the Motorola HX550. If the indicator light is searching for your phone is on page 7. and see the indicator light...
HX550 Quick Start Guide - Page 19
See "Pair & connect" on only temporarily, you may need to restart the Bluetooth feature and pair your phone and headset again.
turned off or was turned on page 7. Problems? 17
HX550 Quick Start Guide - Page 21
... and may void your product warranty. In some circumstances, third party accessories can cause the
battery to batteries, chargers, headsets, covers, cases, screen protectors and memory cards, may explode....charging systems have circuitry that protects the battery from
damage from overcharging. Third Party Accessories
Use of Motorola accessories, visit www.motorola.com/products
19 Warning:...
HX550 Quick Start Guide - Page 22
... about hearing, see our website at www.motorola.com/callsmart (in English only). The louder the volume sound level,...hearing. Driving Precautions
Responsible and safe driving is required before driving. • Use voice activated features (such as voice dial) and speaking features (such as
audible directions), if available. • Obey all local laws and regulations for the use headsets...
HX550 Quick Start Guide - Page 23
... with your product and its accessories away from small children. For indoor use tools. For example: • A choking hazard may require recycling in loud sounds, possibly causing hearing injury. • Improperly handled batteries could overheat and cause a burn. Do not use only.
21 Contact your product or battery in a fire.
032376o
Your...
HX550 Quick Start Guide - Page 25
... subject to the following two conditions: (1) This device may not cause interference and (2) This device must accept any interference, including interference that to which the
receiver is subject to operate the equipment. Since wireless hot spots operating in the 5 GHz Unlicensed National Information Infrastructure (U-NII) band. Any changes or modifications could...
HX550 Quick Start Guide - Page 27
...to use that arises by operation of law in the sale of Motorola or any third-party software provider, except for product or software updates and allows you to subscribe to certain ... Governments of the United States of America and Canada may not be disposed of your Motorola Personal Communications Product you for more details. Please contact your dated sales receipt to provide a copy...
HX550 Quick Start Guide - Page 28
... Exclusions (Products and Accessories) Normal Wear and Tear. Products and Accessories that transmit mono sound through a wired connection. Limited lifetime warranty for the lifetime of the product. Decorative covers,...the first consumer purchaser of the product. This limited warranty is longer. Monaural Headsets.
The balance of parts due to normal wear and tear are excluded from defects...
HX550 Quick Start Guide - Page 29
... from coverage. Altered Products.
Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by third parties, that the operation of Motorola, are excluded from misuse; (b) contact with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals...
HX550 Quick Start Guide - Page 30
...To avoid losing such data, software, and applications, please create a back up prior to personal contacts, games and ringer tones, will be reinstalled.
How to Obtain Warranty Service or Other ...a Motorola Authorized Repair Center.
Who is not transferable. Motorola, at its option, will receive instructions on how to ship the Products, Accessories or Software, at no charge repair, replace...
HX550 Quick Start Guide - Page 32
... at: 1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada) Certain features, services and applications are network dependent and may... based upon the latest available information and believed to the transceiver. Product ID: Motorola HX550 Manual Number: 68016146001-B
30 All features, functionality, and other product or service names ...
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