How Do I Obtain A Claim Card For Stolen Money Orders

How does the claim card process work?

The Claim Card Process can be used to request a refund or photocopy of your Money Order. Depending on the status of your Money Order at the time the claim card is processed, either a photocopy of the front and back of the cashed Money Order or a refund check will be mailed to you.

The Claim Card Process is not a stop payment. A replacement check will be issued if the Money Order does not cash before processing is complete.

The process requires the purchaser to include:

• A completed and legible claim card
• A $15.00 non-refundable processing fee made payable to MoneyGram International (payable by check or Money Order)
• A copy of the stub/purchaser's receipt
• The Money Order number and dollar amount

To avoid processing delays please note the following:

• Keep the original stub/purchaser's receipt for your records
• Failure to include a copy of the stub/purchaser's receipt will delay processing
• Incomplete or illegible Money Order Claim Cards will delay processing
• If the Money Order has not been cashed and the fee is not included, the fee will be deducted from the refund amount
• If the Money Order has been cashed, but the fee is not included, the photocopy will not be sent
• If you have more than one Money Order, you must complete one claim card for each request
• If you have more than one Money Order, the non-refundable processing fee must be included for each request

 You can find more information on this at:

https://www.moneygram.com/wps/portal/moneygramonline/home/CustomerService/FAQs