Question posted by akaw on May 5th, 2012
Fraudulent Hotmail Account
Is there any way for me to get Hotmail to close a fraudulent email account that is NOT an account that I opened?
Someone opened a Hotmail account in my name and is using it to make fraudulent purchases. (I'm getting the bills.) Waded through Hotmail links. There does not seem to be any way to contact Hotmail to inform them. Is this the usual high-quality Microsoft customer service or is there actually a way to communicate with them?
Current Answers
Answer #1: Posted by FullWolfMoon on May 6th, 2012 1:05 AM
There are a couple of numbers listed for them. One is 800-642-7676 and press 0. The other number is for msn hotmail windows live, but may also get you help: 866-234-6020. Keeping in mind that you will need to have proof that this is a fraudulent account that you did not set up. They may be able to tell that from IP addresses and I would suggest having them locate the IP address and get that for investigation and legal purposes and contacting a lawyer. As nobody can simply set up a fake email address and start charging things to your name without some other form of your identification such as a credit or bank account in your name. If this is the case, it is unlikely that hotmail can help you. I would suggest contacting the authorities and your bank, about this fraud and I wish you luck in solving this matter.
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