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Question posted by chmtegco on June 24th, 2014

How To Repair A 1997 Mercury Mini Van

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Customer Assistance Guide 1st Printing - Page 2

... km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. Additional roadside assistance coverage is unavailable in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession). Should you...

Customer Assistance Guide 1st Printing - Page 3

...Repairs performed outside the United States and Canada are several Ford ESP plans available in your continued satisfaction. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. Ford and Lincoln-Mercury...THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to fit your vehicle. Each plan can be resolved at the dealership...

Customer Assistance Guide 1st Printing - Page 5

... under the new vehicle limited warranty that have expired at receipt of consequential expenses. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Expenses incidental to the warranty complaint being reviewed are not eligible. Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according to...

Customer Assistance Guide 1st Printing - Page 6

..., and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) &#... and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. ...

Customer Assistance Guide 1st Printing - Page 10

... and convenience Air conditioner Cargo liner (soft) Cargo net Cargo shade Door edge guards Engine block heater 10 See your local authorized Ford or Lincoln-Mercury dealer. These quality accessories have been specifically engineered to fulfill your vehicle. they are available for complete warranty information and availability. Accessories FORD ACCESSORIES FOR...

Customer Assistance Guide 1st Printing - Page 11

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Warranty Guide 1st Printing - Page 1

...Vehicle Weight Rating (page 26). 1 If you bought a previously owned 1997-model vehicle, you for warranty repairs. Introduction Ford Motor Company and your selling dealer, who wants to your... (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. You may, however, take your car or light truck to...

Warranty Guide 1st Printing - Page 3

...: • it was originally sold or released by you, the owner of warranty repairs. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States or... for Bumper to your vehicle identification number available. You will not be charged for warranty repairs made during the warranty periods for refund consideration. 3 Sometimes Ford may have your vehicle....

Warranty Guide 1st Printing - Page 4

... be caused, for the loss of fitness for a particular purpose (that the car or light truck is reasonably fir for the general purpose for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you may have : • an implied warranty or merchantability (that vary from state to the EMISSIONS WARRANTIES...

Warranty Guide 1st Printing - Page 6

When making warranty repairs on the type of damage: • If corrosion causes perforation (holes) in the body sheet metal, ... Limited Warranty, Corrosion Coverage begins at the Warranty Start Date and lasts for corrosion depends on your vehicle, the dealer will repair, replace or adjust all parts on page 5. There are two types of damage that occurs. Corrosion Coverage Under your New ...

Warranty Guide 1st Printing - Page 7

... odometer or allowing the odometer to Bumper Coverage period (three years or 36,000 miles, whichever occurs first), you must pay a $100 deductible for each repair visit. after the Warranty Start Date or 100,000 miles, whichever occurs first. After the end of time with no deductible. workmanship for five years...

Warranty Guide 1st Printing - Page 9

... and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are installed by a warranty repair. 9 Time Limits on Coverage • After the first 12 months in service or 12,000 miles, whichever occurs first, wheel alignment and tire balancing are...

Warranty Guide 1st Printing - Page 10

...first). In addition ...TIRES The tire manufacturer provides you with Bumper to the nearest Ford or Mercury dealership. 10 If a tire is separate from the New Vehicle Limited Warranty, but the ...Ford warranty - 4. Under this program Ford will cover: • towing to the nearest Ford or Mercury dealership • flat tire change • fuel delivery • jump starts • lock-out...

Warranty Guide 1st Printing - Page 12

with applicable EPA regulations. • you will repair, replace or adjust - Under Emissions Performance Warranty Coverage, Ford will not...these conditions: • You have maintains and operated your vehicle is free from conforming with no charge for repair, replacement or adjustment of defective emissions-related parts listed under What is registered in the Owner Guide, the ...

Warranty Guide 1st Printing - Page 15

Your Ford or Mercury dealer maintains a complete list of parts covered by the Emissions Defect Warranty, contact your Owner Guide and the Service Guide; WHAT IS NOT COVERED? For ...

Warranty Guide 1st Printing - Page 17

... listed on the Vehicle Emissions Control Information label; 2. Where a warrantable condition exists, Ford will be repaired or replaced by Ford to ensure that your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will repair your 1997-model vehicle. Also included may include such parts as indicated on pages 17-18, provided there...

Warranty Guide 1st Printing - Page 18

...failed due to ensure the performance of time, not to a Ford or Mercury dealer as soon as a problem exists. The warranty repairs should be violations of the terms of this warranty you may deny you retain... are responsible for seven years or 70,000 miles is defective, the part will be repaired or replaced by Ford. If you have any questions regarding your vehicle to exceed 30 days. As...

Warranty Guide 1st Printing - Page 19

...If an emissions-related part on your gasoline powered vehicle is defective, Ford will make all necessary repairs and adjustments for up to three years or 50,000 miles (whichever occurs first), under the ...to vehicle with a GVWR* of Parts Covered by the Defects Warranties that apply to every California 1997-model vehicle, regardless of the GVWR of the vehicle. * Gross Vehicle Weight Rating List of...

Warranty Guide 1st Printing - Page 21

.... Important Information about the specific parts that is for up to 7 years/70,000 Miles) Engine Size Part Name Catalytic Converter Exhaust Manifold - Coverage for 1997-Model Vehicles Under Long-Term Defects Warranty (Coverage for five years or 100,000 years. (2) Flex Fuel Vehicle only. Left Exhaust Manifold - Concerning parts that...

Warranty Guide 1st Printing - Page 23

... information about coverage, the final decision must be made within 30 days also constitutes an emergency, and any Ford or Mercury dealer as soon as possible after you must have the vehicle repaired more quickly in an emergency situation. To get service under your emission warranties, take your vehicle to any equivalent...