Why Do I Get A Message Saying My Magicjack Is Not Responding?

I was installed successfully, and just confirmed on getting my original phone no. transferred--then get this screen.

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Answer #1: Posted by Odin on October 28th, 2011 8:56 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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As magicJack does not offer personal support, your best course may be to return the device. If you bought your magicJack at a retailer, return the device to the retailer with your original packaging and receipt.

Otherwise, you must return your magicJack(s) within 30 days with the RMA email or RMA Bar Code enclosed

Before returning equipment you must obtain a valid RMA number by visiting: http://my.magicjack.com/returns.html
All returned equipment must be in the original packaging with the UPC or bar code intact.
All components must be included.

You may try to reach magicJack by writing:

Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405

You can also try phoning them, at 281-404-1551.

If all else fails, you can complain to the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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