Transfer Phone Number.

We've had Magic Jack for over 2 months now. We are awaiting for our number to be transferred over to our Majic Jack Accout. What must be done to make this happen? I am paying for 2 phone services in order to keep my current phone number until this transfer happens.

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Answer #1: Posted by Odin on December 1st, 2011 1:01 PM

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Odin

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April 10th, 2010

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It appears you've been waiting 2 months to be able to use your home phone number with your magicJack. This is not acceptable.

Just in case, here's the proper procedure you should have followed, with your magicJack PLUS:

Click the "My Subscriptions" tab, and then the "Details" button under "Transfer Your Phone Number to magicJack." Follow the prompts to submit your transfer request. There will be a fee of about $20.00.

Unfortunately, magicJack's customer support is practically nonexistent. You may reach magicJack by writing:

Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405

You can try phoning them, at 281-404-1551 or 561-594-2140. You can also dispute any payments with your credit card provider or complain to the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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