Question posted by denysnikitin on November 16th, 2010
Can't Receive Calls On My Magicjack, But Can Make Them
Whenever I try to call on magicJack number, I receive the message that the call should be a "long distance call" or something along the lines. Whenever I try to call FROM magicJack, it works fine. I tried plugging and unplugging the magicJack, but it didn't work. Tried unplugging the phones, too. No luck, either.
Current Answers
Answer #1: Posted by DreadPirateRoberts on April 29th, 2011 2:04 PM
Does your magicJack softphone read "Ready to Call"?
If YES:
- On your magicJack softphone:
- Click "Menu"
- Select "Volume/Headset Control"
- Choose and "Check Off" Your Device:
"Telephone" OR "Headset/Other"
If that does not work:
- Unplug your telephone from your magicJack BUT leave your magicJack connected to the computer.
- Place a test call using the magicJack softphone.
- If the call goes through, please try using a different phone with your magicJack.
If your magicJack softphone does not read "Ready to Call" please contact our online live chat.
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