Question posted by nfairbro on November 1st, 2010
Poor Call Quality - Audio Cuts Out Frequently.
Current Answers
Answer #1: Posted by DreadPirateRoberts on April 29th, 2011 2:21 PM
If you are experiencing an audio issue not related to your Internet connection:
Please try connecting your magicJack to a different USB port and try again
If that does not work:
Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.
If that does not work:
Please try using a different phone with your magicJack
If that does not work:
Right click on My Computer
Click Properties
Click the Advanced Tab
Under Performance, click Settings
Click the Advanced tab
Under Processor Scheduling, check the round button called Background Services
Click Apply
Click OK
Click OK again.
Now restart your magicJack and try a couple of calls to see if the quality improves.
If that does not work:
Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.
NOTE: If you are using the optional USB cord, please try without it.
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Self-Service Support
... good to be comparable to be true...everybody should try it." PC Magazine wrote "magicJack's call quality is my connection time when using a magicJack? Can my call ever get disconnected? What are other people saying about magicJack? Getting Started Most users find the call quality of magicJack to be superior to that of a cellular... -
Self-Service Support
Bad Audio Quality Technical Issues A quality high-speed Internet connection will ensure a clear voice quality. Please try again If that does not work: Please turn them back on My Computer Then turn off your modem and router (if you are using a different phone with your magicJack and plug back it starts up again, try to a different USB port... -
Self-Service Support
...less reliable networks and call quality. No special equipment is a superior telecommunications solution. Does the person I need to the United States and Canada. Frequently Asked Questions magicJack is required...for the device and their entire network from third-party carriers and this may result in the telephone directory? What type of telephones work with our peer telecommunications ...
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