Question posted by magsmom23 on May 31st, 2010
I Can Hear The Person When They Call But Also Hear The Dial Tone
Current Answers
Answer #1: Posted by DreadPirateRoberts on April 30th, 2011 10:42 AM
If you are experiencing an audio issue not related to your Internet connection:
Please try connecting your magicJack to a different USB port and try again
If that does not work:
Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.
If that does not work:
Please try using a different phone with your magicJack
If that does not work:
Right click on My Computer
Click Properties
Click the Advanced Tab
Under Performance, click Settings
Click the Advanced tab
Under Processor Scheduling, check the round button called Background Services
Click Apply
Click OK
Click OK again.
Now restart your magicJack and try a couple of calls to see if the quality improves.
If that does not work:
Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.
NOTE: If you are using the optional USB cord, please try without it.
MagicJack Knowledge Base Results
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Self-Service Support
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Self-Service Support
... the person I am calling also need to Call" please contact Tech Chat for additional trouble shooting help. If the call ? Switching between Headset and Telephone How do I dial International Calls? Do I have NO dial tone? magicJack does not recognize digits being pressed on the telephone handset Why can't I make sure that you also hear a dial tone on... -
Self-Service Support
Jul 2, 2009 What if I have traditional “Call Waiting”? Do I need to dial a country code to dial overseas from another country? or Canada? Does magicJack have NO dial tone? or Canada from the U.S. Why can't I make a telephone call? You will hear a traditional dial tone when you use magicJack. magicJack does not recognize digits being pressed on the telephone handset...
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