Question posted by rmosley1214 on December 16th, 2010
Broken Majic Jack
My majic jack addapter broke. If I have topurchas another one, how do I keep the same number? Also, what happens to the time left on the old one combuned with the new one. I haven't had this one even a year.
Current Answers
Answer #1: Posted by DreadPirateRoberts on March 13th, 2011 7:00 AM
We will send you a replacement magicJack for only $20 as long as you have an active account.
All you have to do is plug your replacement in and follow the promtps. Your license and phone number will transfer.
Before returning equipment you must obtain a valid RMA number from our Customer Care department.
Please be ready to provide at least TWO of the following:
- Order Email Address
- Order Number
- Tracking Number
- Credit Card Number (Same as original purchase)
VISIT: http://my.magicjack.com/returns.html to complete the return process.
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