Question posted by empressdon on November 15th, 2010
Why Do I Get A 401 Error That Says I Need To Reset Magic Jack How To Fix It?
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Current Answers
Answer #1: Posted by DreadPirateRoberts on March 13th, 2011 7:19 AM
If you see "Error 401"
On your magicJack softphone, please do the following:
Restart the magicJack:
- Click "Menu" on the top right-hand corner
- Click "Advanced Users >"
- Click on "Restart"
If that does not work:
<Requires some technical understanding. Explanation below. >
- On your computer, go to Control Panel
- Go to Network Connections
- Right click on your active Internet connection
- Select Properties
- Scroll down to Internet Protocol (TCP/IP)
- Click on Properties.
- In there check the little circle that says ”Use the following DNS Server address”.
- In Preferred DNS Server type in: 67.90.152.122
- In Alternate DNS Server type in: 67.107.71.186
10. Click OK and OK.
Now restart your magicJack:
- Click "Menu" on the top right-hand corner
- Click "Advanced Users >"
- Click on "Restart
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