Does Magic Jack Keep A Record Of All Calls Made

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Answer #1: Posted by tnadjuster on July 19th, 2011 3:55 PM

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tnadjuster

Member since:
July 13th, 2011

Points: 56,700

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Your computer keeps a record of all calls made while using the magicJack accessory but MagicJack does not confirm it tracks calls.

MagicJack provides an unadvertised phone number for billing support but no mailing address or phone number for technical support. Technical support is provided exclusively by chat. ( Note..you must click a couple links to get to a page where you are asked to search for a solution before having the opportunity to start a chat session. ) After you search you will see a link saying "If you are not satisfied with the answer below, click here to chat with a Live Agent Representative."

Be prepared for a long chat session. If you are not getting the help you need, politely ask for your call to be escatated. Although MagicJack does not provide this information to customers, the following business address and phone numbers may be useful if you need to escalate a problem further:

Mailing Address
Magic Jack LP
PO Box 6846
West Palm Beach, FL 33405
Contact: Peter Russo - CFO
Street Address
5700 Georgie Avenue
West Palm Beach, FL 33405
Phone
Main Office: (561) 594-2140. This is just a recording telling you where to get support, you can leave a message if you want.
Alternate: (561) 722-0433 Facsimile (561) 586-2328
Financial Support: (281) 404-1551 open from 11am to 8pm EST

Professional Credentials:
*Paralegal Degree
*Travel and Tourism Degree
*Certified Sub-Contracted Federal Disaster Inspector
*Licensed Catastrophe Adjuster
*Licensed Contractor
*Continuing Education College Instructor

MagicJack Knowledge Base Results

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Self-Service Support
... a call using your magicjack, simply dial the 10-digit number of the party you wish to call ? Are there any extra numbers or a PIN with other providers in most areas. Do I have to dial any restrictions on the time of day for local and long distance calls; Do I receive a record of my long distance calls?
Self-Service Support
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Self-Service Support
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