I Cannot Connect,msg: Please Connect To The Internet Double Click Here Error 3

I cannot connect/dial using magicjack,msg: Please connect to the internet double click here error 3, even though i am connected to the internet....

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by DreadPirateRoberts on March 12th, 2011 7:29 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

1,070
points

If you are located in Morocco and see "error 3" on your magicJack, this error has been created by your ISP/Telephone company and we are trying to work around it. There is nothing else we can do at this time. Please be patient as we are trying to resolve this issue.

If you are not located in Morocco:

On your magicJack softphone, please do the following:

Restart the magicJack:

Click "Menu" on the top right-hand corner
Click "Advanced Users >"
Click on "Restart"

If that does not work:

Please open port 5060 and 5070 UDP on ALL firewalls and your router, if

you have one. (Router ports can be opened via the web application

applicable to your router).

Restart magicJack again by following the three steps above.

How to access Web Application for router

1. Start > Run > Type in cmd > Press ENTER

2. A command prompt will open

3. Type ipconfig > press ENTER

4. Make note / write down name of the default gateway and IP address

5. Open your Internet Browser

6. Type in the default gateway IP (Example: 192.168.1.1)

7. Type in Username and Password

8. Find "Port Forwarding" and Forward Port 5060 and 5070 UDP for the IP address you located earlier.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
.... Error unable to provision magicJack / Please Connect to Service Provider Can I have to notify magicJack? Do I have to inform my Internet Service Provider (ISP) that they normally do I am using magicJack? broadband internet service? Can I change my Internet Service Provider? Jul 21, 2010 Can I have an internet connection / Failed to connect to the internet and double click...
Self-Service Support
... internet connection / Failed to connect to the internet and double click here / Internet provider can't be impaired. Bad Audio Quality If my kids are using a magicJack? Can I use approximately 80 kbps of your service may be found. Compatibility You can use several magicJacks on my computer? How fast is weak, the quality of Internet service does magicJack require? Error unable...
Self-Service Support
...You must have an internet connection / Failed to connect to the internet and double click here / Internet provider can I save with magicJack when I travel and will provide a substantial savings versus typical hotel or motel outbound calling rates. magicJack is my connection time when using a magicJack? Bad Audio Quality Error unable to provision magicJack / Please Connect to Service Provider...