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MSI GE60 Support Question

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Question posted by ladysummerset on March 4th, 2013

This Computer Is Crap! How Do I Fix Your Poor Quality Machine?

Where to start?1) My Video Camera doesn't work and hasn't worked straight out of the box. 2) My screen has discolouration issues (and before you blame me, allow me to share that these discolourations were there out of the box, and have only gotten worse. I asked for your help about it months ago when I first got the computer, but you haven't deigned to reply.3) The keyboard sticks in many places, also an issue out of the box.4) The battery is telling me that it needs to be replaced.Here's the kicker. I've owned this computer for a mere 6 months. Yes, that's right, 6 months. So, how do I get you to actually fix my computer (which is my work computer and therefore I can't actually send it in otherwise I won't be able to do my job). I wanted to take it back the within 2 days of getting it, seeing as how it's clearly crap, but I was moving to another country the next week and didn't get the chance.

Current Answers

Answer #1: Posted by tintinb on March 31st, 2013 7:27 AM
This answer was accepted by the poster of the original question.
tintinb

Member since:
October 26th, 2012

Points: 7,056,550
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These are the possible problems that you computer encounters.

1. There might be no driver software for video camera installed into the computer system.

2. The discoloration issue is related to the LCD hardware failure. This requires replacement of the entire LCD screen.

3. The keyboard maybe stucked and cannot work properly. This needs cleaning and proper maintenance.

4. The battery should be really replaced.

Sad to say that it would be better if you purchase a brand new one as it might cost you a lot if you try to bring the device to a service repair center.

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

Related MSI GE60 Manual Pages

User Manual - Page 2

... 2-3 Top-open View 2-3 Front Side View 2-7 Right Side View 2-9 Left Side View 2-10 Rear Side View 2-12 Bottom Side View 2-13 Specification 2-14 Chapter 3: Getting Started Begin to Use the Notebook 3-2 Power Management 3-3 AC Power 3-3 Battery Power 3-3 Power Management in Windows OS 3-7 1-2
User Manual - Page 7

... objects away from the equipment. Š When installing the coaxial cable to the TV Tuner, it work according to User's Manual. Š The equipment was dropped and damaged. Š The equipment has...the equipment. Š The equipment has been exposed to moisture. Š The equipment has not worked well or you can not get it is necessary to ensure that the metal shield is reliable connected ...
User Manual - Page 10

.... It is damaged or missing, please contact your local dealer immediately. Chapter 3, Getting Started, gives the basic operation instructions on using notebook. If any of these information or caution...the shipping carton and check all the accessories of this notebook. Also, keep the box and packing materials in case you a delightful and professional experience in -one application disk...
User Manual - Page 12

...function is strongly recommended to install the S-Bar application. Stereo Speakers Give high quality sound blaster with the S-Bar application installed. The following Quick Launch Buttons will... under pure DOS system. Introductions 1. It is the same with the package for picture taking, video recoding or conferencing, and any key at the keyboard to economize the power consumption. Š ...
User Manual - Page 13

...provides all the functions of a full-sized keyboard. With the help of these quick launch buttons, users will be able to do work more efficiently. + User Defined + ECO Engine (Power Saving) Š Press and hold the Fn button, and then press ... this button repeatedly to turn this function on or off recurrently. 2-5 Press again to turn it works as a User Defined quick launch button. 6.
User Manual - Page 17

... device (such as the mouse, keyboard, modem, portable hard disk module, printer and more. 4. USB 2.0 Ports The USB 2.0 port allows you to connect a LAN cable for a great view of the computer display. 3. RJ-45 Connector The 10/100/1000 Ethernet connector is...such as a projector) for network connection. 2-9 Right Side View 1. VGA Port The 15-pin-D-sub VGA port allows you purchased. 2.
User Manual - Page 18

The end of the cable has a small loop which allows users to secure the notebook in place. 2. HDMI Connector HDMI (High Definition Multimedia Interface) is a new interface standard for connecting various devices, such as storage devices, hard drives, or video cameras, and offers more . USB 3.0, the SuperSpeed USB, delivers the higher interface speeds for...
User Manual - Page 19

...: Š Used for digital audio transmission to external speakers through an optical fiber cable. Š Connect the Front speakers here. Audio Port Connectors Make high quality sound blaster with stereo system and Hi-Fi function supported. Headphone out/ SPDIF-out Š Used for speakers or headphones.
User Manual - Page 23

... Monitor (VGA) USB Mic-in (Line-in ) Headphone-out(SPDIF-Out) RJ45 HDMI Card Reader Communication Port LAN Wireless LAN Bluetooth Display LCD Type Brightness Video Graphics VRAM CRT output HDMI output Dual View Function D-Sub x 1 x 2 (version 3.0) x 2 (version 2.0) x 1 x 1 x 1 x 1 6-in-1 (SD/SDXC/MMC/MS/MSPRO/xD) The supported memory cards may vary...
User Manual - Page 25

3 Getting Started
User Manual - Page 26

Getting Started ™ Begin to Use the Notebook For a new user of this notebook, we would like to suggest you follow the illustrations below to begin to use the notebook. 3-2
User Manual - Page 27

... pack may also lose its efficacy when this notebook for the first time. ™ Power Management AC Power It is connected, recharging the battery will start immediately. When the AC power is strongly recommended to connect the AC/DC adapter to recycle the unused battery pack.
User Manual - Page 28

... pack, and the battery bolt on the battery tray as shown right. 2. Press down the battery pack to make sure they are joined properly. 3. Getting Started Installing the Battery Pack 1.
User Manual - Page 30

Getting Started Battery Safety Tips Replacing or handling the battery incorrectly may present a risk of fire or explosion, which ...read the tips below: Š Suspend system operation if the system will be recharged while it is not available, save your work and close all running programs and shut down and turn off the system without interrupting the charging process. Š The battery pack...
User Manual - Page 31

Click on the Power Options. Power Management in Windows OS allow you to control the power management features of your PC to the Start menu and click on the Control Panel. Then click on the System and Security. To be energy efficient, turn off your display or set your ...
User Manual - Page 32

..., this feature also supports similar power management features of user inactivity. The power management feature allows the computer to initiate a lower-power or "Sleep" mode after a period of the monitor...to wake up from power saving mode in response to achieve zero energy consumption. Getting Started The Shut Down Computer menu will present the options to a command from the power ...
User Manual - Page 33

... The notebook is important if you have to work anywhere. However, choosing a good workspace is a portable platform that allows you are a beginner to the notebook, please read the following instructions to assure your notebook for a long period of time. 3-9 ™ Basic Operations If you to work with your own safety, and make yourself...
User Manual - Page 34

.... 7. Change your knees and elbows have the proper position (about 90-degree) when operating. 5. Getting Started 1. Place your feet flat and naturally on the chair, adjust the chair's back (if available) to take a break after working for a period of the LCD panel to support your posture when operating. 3. When sitting on the...
User Manual - Page 36

... several keys for editing purpose. Num Lock: Press this function is activated, the letters you can find the Windows Logo key ( ) on and off. Getting Started Typewriter Keys In addition to providing the major function of the keyboard, these numeric keys to enter numbers and calculations.
User Manual - Page 37

... + configuration). „ Quick Launch [Fn] Keys Use the [Fn] buttons on . With the help of these quick launch buttons, users will be able to do work more efficiently. + User Defined + ECO Engine (Power Saving) Š Press and hold the Fn button, and then press the F4 button to launch the User...

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